Marketing & Resident Experience Specialist - Bridges @ 11th

American Campus Communities•Seattle, WA

12h•Onsite

About The Position

American Campus Communities is seeking a proactive Marketing and Resident Experience Specialist to maximize revenue and occupancy through strategic marketing, leasing execution, customer service, and resident engagement. The position balances marketing initiatives with leasing responsibilities, including conducting tours, coordinating move-ins, managing room assignments, and supporting resident events to help maintain high occupancy and retention. The role is based at Bridges @ 11th in Seattle, Washington, and reports to the Resident Experience Manager. Compensation is $24.00 per hour. The position may be subject to an on-call rotation. The specialist supports leasing and marketing activities across traditional, digital, and social channels; helps deliver a vibrant resident community; and represents American Campus Communities in interactions with residents, prospects, partners, and community members. The company describes its culture as committed to inclusion, diversity, and equality, and emphasizes shared responsibility for maintaining the community. Certain work activities may be photographed or recorded for quality control or training, and compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Requirements

At least 2 years of experience in leasing, marketing, or sales.
Experience reading, analyzing, and interpreting general business correspondence and leasing documents.
Experience writing routine reports and correspondence.
Strong communication and organizational skills, as described for the ideal candidate.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Nice To Haves

Prior experience in the student housing industry.
Bachelor’s degree in marketing, business, or a similar field.
Social media experience.
Experience or interest in leasing, sales, marketing, hospitality, or customer service.

Responsibilities

Maximize revenue and drive occupancy through marketing efforts, customer service, and leasing execution.
Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining showrooms, and following up with prospects and future residents.
Give informative onsite property tours, anticipate prospects’ needs, address objections, and help close the tour.
Maintain accurate prospect traffic and leasing data in required systems and platforms; complete move-in and move-out administrative requirements to company standards.
Assist with office administration, including package management.
Coordinate the planning, preparation, and implementation of lease-up events, renewal events, and resident programs.
Execute sales and marketing strategies using traditional, digital, and social marketing to increase property traffic, maintain closing ratios, and achieve budgeted occupancy and revenue.
Create and post engaging, visually appealing social media content on approved company channels in accordance with company standards.
Audit property websites, digital channels, and listings for accuracy and visual standards.
Produce and submit required reports to the supervisor and support teams for approval and distribution as needed.
Coordinate room assignments and roommate matching when needed.
Build and maintain relationships with local businesses, community leaders, and university partners.
Stay knowledgeable about market trends, market performance, nearby new construction, and enrollment.
Partner with the service team to help ensure the property is well-maintained and meets curb appeal standards.
Serve as an American Campus representative and liaison in all interactions.
Perform other duties as assigned by the manager.
Participate in an on-call rotation if required.