Marketing Representative

Hilton Grand Vacations • Nashville, TN

12d

About The Position

An In House Marketing Representative Pre Arrival at Hilton Grand Vacations promotes eligible vacation ownership presentations, previews, and mini-vacation package sales to guests and visitors arriving soon at resort locations. The role involves contacting guests before arrival, generating and booking qualified sales presentation leads, providing concierge and guest services by phone, and supporting marketing programs. This is an hourly plus commission role with unlimited earning potential; the posting notes that producers earn over $100,000+.

Requirements

• At least 1–2 years of consumer service experience.
• Excellent interpersonal and guest relations skills.
• Ability to work a flexible schedule; weekends are required.
• Computer proficiency.
• Professional appearance and attitude.
• Highly driven and self-starting.
• Thorough understanding of the local area.
• Ability to handle multiple tasks and balance priorities.
• Ability to accept rejection in a proactive manner.

Responsibilities

• Distribute approved promotional information and incentives to eligible Owners, RCI Exchangers, and Renters, according to qualifications set by Marketing management.
• Generate leads and book qualified vacation ownership sales presentations for prospective Owners, Club Members, and other qualified customers before they arrive at property locations, using concierge phone calls.
• Provide professional customer and concierge service to guests by phone.
• Assist with implementing and tracking current and future marketing programs.
• Conduct pre-arrival calls to owners, renters, and exchangers.
• Verify that guests meet minimum gift eligibility requirements or promote a courtesy tour.
• Accurately and completely account for each tour.
• Confirm guest appointments to support tour reservations and maximize the show rate.
• Provide location-related service to resort guests and visitors, directing them to appropriate resort services for assistance or information.
• Distribute only Hilton Grand Vacations-authorized information, collateral, and materials.
• Maintain location operating standards.
• Review production reports and notify the manager of challenges.
• Follow gifting procedures to ensure monthly costs are met.
• Contact appropriate management regarding guest issues.
• Check availability to avoid overbooking tour waves.
• Carry out other reasonable requests from management that the employee is capable of performing.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off (PTO)
• Hilton Grand Vacations Team Member Travel Program accommodations at discounted rates
• 50% off at participating hotel-operated restaurants
• Ability to share additional discounted room nights with family and friends
• Unlimited earning potential through hourly pay plus commission

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed