Marketing & Public Relations Coordinator- Chelsea Hotel - Toronto

Langham Hospitality Group • Canada,

1d • Onsite

About The Position

The Marketing & Public Relations Coordinator provides day-to-day administrative, coordination, and execution support to the Marketing and Public Relations team. This role ensures marketing initiatives, PR activities, campaigns, and internal communications are delivered efficiently, on brand, and on schedule, supporting both digital performance and communications strategies across the hotel.

The Chelsea Hotel, Toronto is Canada's largest hotel with 1,590 guest rooms, located centrally and steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. As a full-service urban resort, it offers diverse room types, dining options, separate adult and family recreation areas and pools, including the "Corkscrew" - downtown Toronto's only indoor waterslide. It is a premier family destination with services like the Family Fun Zone, Kid Centre, and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property and part of the Langham Hospitality Group’s international portfolio. It has received the Accessible Tourism Award from the Travel Industry Association of Ontario and the Humanitarian Award from the Hotel Association of Canada.

Requirements

• 2 years of experience in a marketing, communications, public relations, or administrative role.
• Strong working knowledge of Microsoft Office and marketing administration tools.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• High attention to detail and strong follow-through.
• Ability to work independently while supporting cross-functional teams.

Nice To Haves

• Experience with content management systems, basic website updates, or digital platforms is an asset.
• Familiarity with design tools (e.g., Adobe Creative Suite) and media monitoring tools is an asset.
• Hospitality or hotel marketing experience is an asset.

Responsibilities

• Support the execution of marketing and promotional campaigns across hotel, rooms, food & beverage, and event outlets.
• Coordinate timelines, assets, and deliverables for campaigns planned by the Marketing Strategist, Digital Performance.
• Assist with the creation, updating, and maintenance of website landing pages and promotional content.
• Coordinate the distribution of marketing collateral and promotional materials to internal teams and external partners.
• Maintain marketing calendars, tracking documents, and campaign status updates.
• Support public relations initiatives including media visits, FAM trips, photo shoots, and events.
• Assist with drafting, formatting, and distributing press releases, media pitches, fact sheets, and media kits.
• Monitor media coverage and maintain coverage tracking reports.
• Ensure listings and submissions for tourism boards, publications, and partners are accurate and submitted on time.
• Maintain and organize the hotel’s photo and asset library for marketing and PR use.
• Coordinate production of hotel collateral including brochures, rack cards, sell sheets, signage, posters, and internal communication materials.
• Maintain and distribute approved logos and brand assets, ensuring adherence to brand standards and guidelines.
• Update internal communication channels including digital screens, reader boards, elevator signage, and on-hold messaging.
• Ensure all materials meet quality, brand, and service standards.
• Administer purchase orders and invoicing processes, including tracking, filing, and follow-up to ensure timely payment.
• Assist with monthly accruals, reporting, and documentation for marketing and PR spend.
• Support departmental organization including meeting coordination, ordering supplies, and maintaining records.
• Assist with contra, donation, and sponsorship programs, including certificate issuance and tracking.
• Liaise with internal departments to support promotions, need periods, and operational initiatives.
• Provide administrative support to marketing interns and assist with onboarding and task coordination.
• Support coverage of the administration reception desk when required.
• Handle ad hoc marketing and PR requests as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree