Marketing Operations Coordinator
About The Position
The Marketing Operations Coordinator is responsible for the day-to-day planning and implementation of all promotions and special event efforts. This role ensures that all patrons are treated in a prompt, professional, and courteous manner, and assists in arranging entertainment for special events and promotions. The coordinator handles patron and team member questions, complaints, or problems, and consistently demonstrates superior customer service skills. They convey positive energy and enthusiasm, focusing on patron interaction and continuously improving service by assessing service problems using player feedback or data. The role involves keeping the team informed of property promotions and events, coordinating with the IT department for system set-ups, and partnering with the marketing department to develop strategies for promotional awareness and acquisition. Additionally, the coordinator assists in emceeing events, supports on and off-site marketing programs to increase casino revenues, and tracks/analyzes these programs. They facilitate the timely flow of information about events and promotions through various channels and maintain a schedule of promotions. The position requires completing reports, database entries, and correspondence in a timely manner, complying with all company and departmental rules, issuing players club cards, assisting patrons with Rush Rewards, and authorizing account adjustments. The role also involves activating/deactivating patron accounts and performing other duties as required, including those related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
Requirements
- 2 years experience in marketing and/or casino gaming
- Excellent oral and written communication skills.
- Excellent leadership / motivation skills.
- Excellent organization and planning skills.
- Excellent knowledge in various computer programs including Microsoft Office (Word, Excel, etc.), and Google Suite
- Budget and mathematical skills.
- Ability to communicate with Team Members and guests
- Ability to successfully fulfill the pre-employment process
- Ability to work flexible shifts and days of the week including holidays
- Ability to obtain and maintain all necessary licensing
- Frequent walking, standing, kneeling, twisting, bending and lifting
Responsibilities
- Ensures that all patrons are treated in a prompt, professional and courteous manner.
- Assists in arranging all entertainment for special events and promotions.
- Handles any patron and team member questions, complaints or problems in a prompt and courteous manner.
- Consistently demonstrates superior customer service skills.
- Conveys positive energy and enthusiasm focusing on the patron interaction.
- Continuously improves service by assessing service problems using player feedback or data.
- Responsible for the day-to-day planning and implementing of all promotions and special event efforts.
- Keeps the team well informed of property promotions and events and is present and visible at events.
- Coordinates with the IT department for accuracy of all system set-ups for promotions and events.
- Partners with the marketing department to develop strategies and programs to achieve promotional awareness and acquisition.
- Assist in emceeing at promotions and events.
- Assists all on and off-site marketing programs, promotions and special events for increasing casino revenues, also responsible for tracking and analysis of these programs to ensure patrons receive extraordinary patron service and operations run smoothly.
- Facilitates the timely flow of information throughout the property to customers and employees of upcoming events and promotions through the use of notice boards, flyers, posters and other multimedia devices.
- Maintains an ongoing schedule of promotions as outlined in the property marketing plan.
- Complete reports, database, and correspondence in a timely manner in order to meet deadlines as established by internal and external sources.
- Complies with all company and departmental rules and procedures.
- Issues new and replacement players club cards to patrons.
- Assist patrons in all aspects of the Rush Rewards.
- Authorized to approve and/or make adjustments to a patron’s account balance.
- Activate and/or deactivate a patron’s account.
- Perform all other duties as required.
- Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401K – 4% match to 5% Team Member Contribution
- $1 Daily Meals
- Earn up to 18 Days of Paid Time Off Your First Year
- Free Shuttle from Rosemont’s Blue Line Station
- Free Parking
- On-Site Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
- Tuition Reimbursement
- Fitness/Gym Reimbursement
- Community Volunteer Opportunities
- Leadership Training & Career Advancement Programs
- Team Member Exclusive Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
