Marketing & Move-In Coordinator
About The Position
Applewood Village, a FellowshipLIFE community, is seeking a highly organized and customer-focused Marketing & Move-In Coordinator to support our sales and marketing team while ensuring a seamless move-in experience for new residents and their families. This role serves as a key point of contact throughout the move-in process, coordinating paperwork, apartment readiness, resident onboarding, and marketing support activities. The ideal candidate is detail-oriented, enjoys building relationships, and thrives in a fast-paced environment where exceptional customer service is a priority.
Requirements
- Minimum of 3 years of experience in marketing, sales support, customer service, administration, or move-in coordination.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Ability to manage multiple priorities while maintaining attention to detail.
- Exceptional interpersonal and customer service skills.
Nice To Haves
- Associate's degree in Marketing, Business Administration, Communications, or a related field.
- Experience in senior living, healthcare, hospitality, real estate, or property management.
- Experience with CRM software such as Sherpa or similar systems.
Responsibilities
- Guide new residents and family members through the move-in process from reservation through move-in day.
- Prepare and manage lease agreements, settlement documents, and resident files.
- Collect deposits and ensure all required documentation is received and completed.
- Coordinate move-in dates, apartment readiness, utility setup, parking assignments, keys/fobs, dining accounts, and community access.
- Serve as the primary liaison between residents, families, sales, maintenance, housekeeping, and other departments.
- Assist new residents with a smooth transition into the community.
- Coordinate apartment turnovers and renovations with Plant Operations and outside contractors.
- Schedule apartment inspections and walkthroughs.
- Ensure apartments are move-in ready and meet community standards.
- Coordinate move-out inspections and apartment preparation for future occupancy.
- Support the sales team with administrative and customer service functions.
- Handle incoming inquiries and route calls appropriately.
- Manage event RSVPs and marketing databases.
- Assist with marketing events, community outreach programs, and resident engagement activities.
- Maintain marketing materials and inventory.
- Participate in sales meetings and prospect advancement discussions.
- Prepare weekly, monthly, and occupancy reports.
- Process expense reports, invoices, and related documentation.
- Maintain accurate records and resident information within CRM systems.
- Support data tracking and reporting initiatives for the marketing department.
Benefits
- Supportive work environment
- Opportunities for professional growth
- Chance to make a meaningful impact every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
