Marketing Manager

NNGE•Flagstaff, AZ

6d•Onsite

About The Position

The Marketing Manager provides leadership and operational oversight for Advertising Coordinators, Event Coordinators, Players Club operations, and, at New Mexico properties, PBX operations and Gift Shop operations. This position partners closely with operational leadership, property departments, and marketing staff to ensure promotional activities, events, guest communications, and customer service operations are executed efficiently and professionally in accordance with Enterprise standards and property objectives. The Marketing Manager is expected to demonstrate professionalism, accountability, exceptional guest service, operational leadership, and a commitment to operational excellence while supporting team members, departmental objectives, and Enterprise goals. Maintains confidentiality of all privileged information.

Requirements

Associate’s Degree in Marketing, Business Administration, Hospitality Management, or related field plus three (3) years of progressive experience in casino marketing, promotions, guest services, or related hospitality operations experience or the equivalent of five (5) years of progressive casino marketing, casino marketing and promotions.
Requires three (3) years in a supervisory role.
Must be twenty-one (21) years of age.
No felony, theft or stealing convictions.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge of casino marketing operations, promotional activities, event coordination practices, Players Club operations, customer service standards, and hospitality operations.
Knowledge of advertising support activities, guest loyalty programs, operational coordination practices, scheduling procedures, inventory accountability, PBX operations, and retail operations.
Knowledge of applicable federal, tribal, state, county, and local laws, gaming regulations, company policies, operational procedures, and guest service standards.
Advanced skill in supervising, coaching, mentoring, scheduling, motivating, and evaluating assigned staff while promoting accountability, teamwork, operational effectiveness, workforce development, and continuous improvement.
Skill in coordinating promotions, special events, guest engagement activities, operational logistics, customer service initiatives, and departmental activities in a fast-paced hospitality environment.
Skill in preparing, reviewing, maintaining, and analyzing operational reports, scheduling documentation, promotional records, inventory records, event documentation, and departmental communications.
Skill in operating various word-processing, spreadsheet, database, scheduling, reporting, promotional, and presentation software programs in a Windows environment including Word, Excel, Outlook, Teams, and PowerPoint.
Ability to provide exceptional guest service and internal customer service while maintaining professionalism, responsiveness, operational leadership, and positive working relationships with individuals of varying social and cultural backgrounds.
Ability to communicate effectively both verbally and in writing with guests, vendors, team members, departments, operational leadership, and executive management while maintaining professionalism in a fast-paced operational environment.
Ability to analyze operational situations, exercise sound judgment, prioritize multiple assignments, meet strict deadlines, and implement effective operational and guest service solutions while supporting operational excellence and property objectives.
Ability to demonstrate initiative, accountability, professionalism, adaptability, operational awareness, and a commitment to continuous improvement and operational excellence while maintaining strict confidentiality of all privileged information.

Nice To Haves

Casino gaming, hospitality, promotions, Players Club, event coordination, and retail operations experience preferred.

Responsibilities

Oversees day-to-day marketing operations, promotional activities, event coordination, guest engagement initiatives, Players Club operations, and assigned operational areas while ensuring operational efficiency, service consistency, and compliance with company policies and procedures.
Provides leadership, guidance, coaching, scheduling oversight, workforce development, accountability, and performance management for Advertising Coordinators, Event Coordinators, Players Club staff, PBX operations and Gift Shop staff (New Mexico properties), and other assigned team members as applicable.
Assists with implementing marketing plans, promotional campaigns, special events, player development initiatives, guest loyalty programs, advertising activities, and customer service strategies aligned with property and Enterprise objectives.
Coordinates operational activities with casino operations, Food & Beverage, hotel operations, finance, security, entertainment, and other departments to support promotions, special events, VIP activities, guest communications, and property-wide initiatives as applicable.
Assists with monitoring promotional performance, guest participation levels, event effectiveness, customer feedback, operational readiness, and departmental productivity to support operational and financial goals.
Supports advertising, promotional, and event-related activities including vendor coordination, operational logistics, scheduling, guest communications, promotional materials, and event preparation.
Oversees Players Club operations to ensure guest enrollment activities, player service standards, promotional support, and customer engagement efforts are conducted professionally and efficiently.
Oversees PBX and Gift Shop operations at New Mexico properties including staffing support, customer service standards, operational coordination, inventory accountability, and day-to-day operational effectiveness.
Assists with maintaining operational reports, promotional documentation, guest service records, event tracking information, scheduling documentation, inventory records, and departmental communications.
Ensures compliance with all applicable federal, tribal, state, county, and local laws, gaming regulations, company policies, operational procedures, and customer service standards.
Provides exceptional guest service and internal customer service by responding to guest concerns, operational issues, and departmental requests in a professional, timely, and solution-oriented manner.
Meets assigned deadlines and ensures timely completion of reports, operational assignments, promotional activities, employee evaluations, projects, scheduling responsibilities, and departmental initiatives.
Demonstrates initiative, accountability, and a willingness to go above and beyond to support guest satisfaction, operational objectives, workforce development, and Enterprise initiatives.
Promotes a positive and collaborative work environment through professionalism, communication, teamwork, leadership, and operational partnership.
Supports continuous improvement initiatives by identifying opportunities to improve marketing effectiveness, promotional execution, guest service delivery, operational efficiency, customer engagement, and team member performance.
Leads by example through professionalism, dependability, responsiveness, and adherence to Enterprise policies, procedures, and service standards.
Maintains professional and technical knowledge by attending seminars, educational workshops, conferences, and reviewing marketing trends, operational practices, and professional publications.
Maintains confidentiality of all privileged information.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as required.