Marketing Executive - MGM Springfield

MGM Resorts International • Springfield, MA

2d • $61,700 - $82,300 • Onsite

About The Position

As a Marketing Executive, you will play a crucial role in ensuring MGM's highly exclusive guests are treated as VIPs. The ideal candidate for this role must be able to build and maintain relationships by meeting guests' needs and addressing all their concerns. You will have the excitement of planning and organizing special events and promotions to attract new guests and WOW our current ones.

Requirements

• 4+ Years of Casino Hosting Experience
• Microsoft Office.
• SQL Server.
• Ability to work in a fast-paced environment and handle multiple deadlines.
• Excellent customer service skills.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.

Nice To Haves

• Takes pride in their work
• Looks forward to working with a team to provide positive experiences
• Describes themselves as detail-oriented
• Enjoys helping others and likes to make a good impression
• Can handle multiple tasks at one time

Responsibilities

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
• Maintain property’s customer base to support increasing the customer development efforts.
• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant limited amount of marker authorization limits to qualifying customers.
• Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
• Assist in managing customers to profitable levels.
• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
• May attend special event functions when appropriate to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
• Medical, dental, vision, life insurance, 401(k) plans, and time off plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed