Casino Concierge - MGM Springfield

MGM Resorts International • Springfield, MO

1d • Onsite

About The Position

As a Casino Concierge, you will connect with guests, create memorable experiences, and help drive player loyalty through personalized service and exciting promotions. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is motivated by achieving performance goals!

Requirements

• High School Diploma or GED
• Willing to work varied shifts, to include weekends and holidays
• Able to effectively communicate in English, in both written and verbal forms
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Nice To Haves

• 2+ Years of Prior experience in Casino Marketing, VIP Services or Guest Services experience is preferred
• Proficient in LMS, Microsoft Office products (Word and Excel), and Super Playmate or similar software is preferred

Responsibilities

• Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
• Prepare, maintain and submit monthly slot and pit expense and comp reports
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
• Generate incremental carded play from existing hosted guests
• May be required to update club accounts with current address, phone number and email addresses

Benefits

• Free meals in our employee dining room
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED