Marketing Executive - Korean Marketing

MGM Resorts International

11d • Onsite

About The Position

The Marketing Executive is responsible for expediting processes, exercising appropriate judgment, and making decisions to fulfill casino customer requests in accordance with MGM Resorts International marketing policies, practices, and procedures. The role evaluates casino activity and provides authorized incentives, supports customer development and retention, manages reservations, and helps guide customers toward profitable levels. It also collaborates with Casino Marketing, other Marketing Executives, and property personnel to support in-house casino customers, while protecting confidential customer information and resolving disputes.

Requirements

• Bachelor’s degree required.
• At least 3 years of prior relevant experience required.
• Must communicate effectively in Korean for Far East Marketing – Korea Marketing.

Responsibilities

• Evaluate customers’ casino activity and provide corresponding incentives, with authorization to approve limited allowances such as rooms, food, beverage, event tickets, promotional chips, free play, airfare, or discounts.
• Maintain and develop the property’s customer base to support customer development efforts.
• Manage customer reservations using VIPR/AUTOCAB, OPERA, and PATRON management systems.
• If authorized, grant limited marker authorization limits to qualifying customers.
• Make business decisions regarding customer credit lines, allowances, and comps.
• Assist in managing customers to profitable levels.
• Work with Casino Marketing, Marketing Executives, and property personnel to assist and facilitate in-house casino customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings and provide updates to the Corporate Finance group.
• Protect confidential casino customer information and limit information requests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws and Title 31, and attend mandatory compliance and training sessions.

Benefits

• Wellness incentive programs to support physical and mental health.
• Health and income protection benefits for eligible employees.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time-off benefits.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level