Marketing & Event Sales Support Coordinator

Rusty Rail Brewing•Mifflinburg, PA

2d•Onsite

About The Position

Rusty Rail Brewing Company / Iron & Ivy is hiring an on-site Marketing & Event Sales Support Coordinator in Mifflinburg, Pennsylvania. The role combines social media and content creation with prompt handling of event inquiries, appointment scheduling, follow-through, and marketing support across Rusty Rail Brewpub, Rusty Rail Events, and Iron & Ivy. Lead response takes priority over routine posting, design, and administrative work. The position monitors assigned inquiry channels, provides accurate responses, gathers event details, schedules qualified consultations or venue walkthroughs, confirms appointments, and tracks each lead through resolution or an accepted handoff. Initial response coverage is maintained 24/7 through approved automation and backup arrangements; personal response duties and after-hours coverage are coordinated with management. During staffed hours, the goal is a personal reply within 30 minutes whenever practical. The coordinator plans, creates, schedules, and publishes social content; captures on-site material; responds to comments and messages; and maintains consistent brand voices and accurate content. The role also supports menu updates, event flyers, basic website and content updates, promotional graphics, and other marketing projects. Once a receiving department accepts a lead, that department owns pricing, proposals, contracts, and closing. The position is collaborative and on-site, with management-approved work hours and lead-coverage procedures.

Requirements

Excellent written and verbal communication.
Strong computer and scheduling skills.
Comfort with Meta Business Suite, Canva, and basic photo/video editing.
Ability to independently structure the workday, identify productive tasks, and work without constant direction.
Ability to communicate professionally by phone and in writing and make customers feel helped.
Dependability, accountability, follow-through, and willingness to document work and own mistakes.
Strong organization and ability to manage inboxes, event dates, follow-ups, content deadlines, and last-minute requests.
Creative judgment and an eye for polished design, with awareness of when to seek approval.
Ability to work collaboratively with restaurant, brewery, events, and Iron & Ivy teams.
Ability to follow management-approved work hours and lead-coverage procedures.

Nice To Haves

Experience with hospitality, events, customer service, CRM tools, or sales support.

Responsibilities

Monitor event inquiries from social media, web forms, email, and other assigned channels; respond promptly, warmly, and accurately.
Gather event type, preferred date, approximate guest count, venue needs, and contact details, and provide approved information without making unauthorized commitments.
Schedule qualified consultations and venue walkthroughs with the appropriate sales or event department and confirm details with both parties.
Follow up on leads until they are declined, resolved, or explicitly accepted by a named department; keep lead status, next steps, and follow-up dates current.
Maintain prompt personal replies during staffed hours, with a goal of responding within 30 minutes whenever practical, and follow management-coordinated personal and after-hours coverage procedures.
Manage the social accounts for Rusty Rail Brewpub, Rusty Rail Events, and Iron & Ivy.
Plan, create, schedule, and publish posts, stories, Reels, photos, and promotional content; capture authentic on-site content and respond to comments and messages.
Maintain consistent brand voices, a practical content calendar, accurate event details, and a steady posting cadence while prioritizing incoming sales inquiries.
Work with departments to promote activity across the property.
Assist with menu layouts and revisions, event flyers, basic website and content updates, promotional graphics, and other marketing projects.
Identify opportunities, support other departments when available, and complete work accurately and independently.
Provide a short weekly report covering inquiries, response times, appointments, open follow-ups, confirmed transfers, and published content.