Marketing Database Specialist

Holland & Knight•Tampa, FL

3d•Hybrid

About The Position

We are seeking a Marketing Database Specialist to join our team. The Marketing Database Specialist will enter and maintain contact, engagement and opportunity records in InterAction, the firm CRM system.

Requirements

2+ year's professional experience.
Excellent organizational skills.
Ability to manage multiple priorities and tasks.
Excellent written, verbal skills.
Outstanding interpersonal skills.
Candidates must also be very proficient in Microsoft Office 2016 or higher (Excel, Access and Word).

Nice To Haves

1-3+ years of prior CRM experience preferred (InterAction 6.0 or higher).

Responsibilities

Perform data entry for the firm’s CRM database for contacts, companies, engagements and opportunities.
Work with Marketing and IT to develop and enhance data acquisition tools and data feeds to capture engagements, contacts and other CRM information through multiple means.
Work with attorneys, paralegals and staff to acquire legacy data as well as ongoing contacts, engagements and opportunities.
Update data records, generate reports, monitor data changes on a daily basis (DCM tickets).
Conduct regular audits of the database to insure the integrity of the data and coordinate firm and practice group mailings and event invitations.
Research all returned email and mail and update contact information as appropriate.
Merging duplicate contacts and ensuring that people are associated with companies.
Standardizing company names and address data.
Completing required fields for engagement records.
Completing opportunity records, including meetings, referrals, etc.
Resolving and promoting contacts, ensuring that necessary data fields are populated.
Running data integrity searches and producing reports.
Researching and processing data change requests and following up with users (attorneys, marketing, staff, etc.) as necessary.
Assisting with other marketing projects as needed.

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents