Marketing & Creative Operations Manager

Kikoff • San Francisco, CA

3d

About The Position

Kikoff is seeking a Marketing & Creative Operations Manager to help its creative team deliver impactful work through better resourcing, workflow improvements, and automation. Reporting to the Senior Director of Brand & Creative, this role owns day-to-day creative operations across the internal team, agencies, and freelancers. The manager will build on established operating processes, find ways to increase output and reduce manual coordination, and make better use of creative resources.

An early priority is leading the transition away from Jira by translating established workflows into a new platform. The role will also improve connectivity with Growth, streamline asset delivery, and help performance feedback flow into creative development. The successful candidate is a hands-on operator who understands creative work, makes thoughtful resource decisions, and improves processes without adding unnecessary complexity.

Requirements

• At least 5 years of experience in creative operations, marketing operations, or creative program management within an in-house team or agency.
• Hands-on experience resourcing creative teams across video, design, and copy.
• A track record of improving output, turnaround times, or costs within an established operation.
• Experience migrating established workflows between platforms and driving team adoption.
• Practical experience building automations that reduce manual work.
• Strong analytical judgment and confidence making resource recommendations and constructively challenging assumptions.
• Clear communication skills and the ability to coordinate priorities across teams without direct reporting authority.
• Willingness to own daily execution while continuously improving how work gets done.

Nice To Haves

• Experience supporting high-volume performance creative.
• Familiarity with AI tools, no-code automation, and integrations between creative and marketing systems.
• Experience coordinating legal or compliance reviews in a regulated industry.
• Familiarity with asset management, paid media delivery, and creative performance feedback processes.

Responsibilities

• Own resource allocation and capacity planning across internal creatives, agencies, and freelancers, matching assignments to skills, availability, and business priorities.
• Partner with creative leaders to prioritize work, resolve resource conflicts, and identify ways to increase creative volume within existing capacity.
• Manage intake, assignments, timelines, and dependencies across video, design, copy, and creator content.
• Coordinate feedback and approvals with creative stakeholders, Legal, and Compliance as review requirements evolve.
• Track workloads, project status, and delivery risks; resolve blockers and provide recommendations when tradeoffs are needed.
• Manage external creative resources, including tracking capacity, deliverables, and costs to inform resourcing decisions.
• Evaluate workflows and implement targeted improvements that reduce friction, shorten turnaround times, and improve resource utilization.
• Lead the transition from Jira to a new platform, translating established intake, tracking, and review workflows while identifying opportunities to simplify and automate.
• Identify and implement automation and AI tools to reduce repetitive coordination, status updates, review routing, and reporting.
• Improve tracking of creative volume, turnaround times, review cycles, and capacity, using operational data to guide decisions and measure progress.
• Maintain clear documentation and practical working standards, keeping tools and processes useful as team needs change.
• Partner with Growth to improve asset handoffs and performance feedback workflows so creative teams can access and apply learnings more efficiently.
• Explore automation of asset delivery, uploads, and connections between creative workflow tools and marketing systems.
• Apply successful workflow improvements to adjacent marketing processes as needs and opportunities emerge.

Benefits

• Medical, dental, and vision coverage; Kikoff covers the full cost for employees and 50% for dependents.
• Meaningful equity in the form of RSUs.
• 20 days of paid time off per year.
• 401(k) plan with an employer match.
• Competitive pay based on experience, consisting of base pay, equity, and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed