Marketing Coordinator

NOVA Plastic Surgery and Dermatology•McLean, VA

1d•$20 - $25•Hybrid

About The Position

At NOVA Plastic Surgery, we believe every patient interaction—whether online or in person—should reflect the exceptional care and luxury experience we provide. We're looking for an energetic, creative, and highly organized Marketing Coordinator to help bring our brand to life through social media, content creation, community events, and exceptional patient engagement. This is a hands-on role for someone who enjoys being both behind the camera and interacting with people. The majority of your time will be spent creating engaging marketing content, supporting events, and helping showcase our providers, patients, and practice culture. When needed, you'll also provide front desk support by assisting with patient check-in, responding to leads, and helping create a five-star patient experience. If you're creative, adaptable, love social media, and enjoy working in a fast-paced luxury medical practice, we'd love to meet you.

Requirements

Creative and passionate about social media
Comfortable using a smartphone to capture quality photo and video content
Organized with exceptional attention to detail
Friendly, outgoing, and comfortable interacting with patients
Able to multitask in a fast-paced environment
Professional with excellent verbal and written communication skills
Dependable and able to work independently while collaborating with a team

Nice To Haves

Social media management
Content creation
Photography and/or videography
Canva
CapCut or similar editing software
Meta Business Suite
Customer service
Hospitality
Luxury retail
Medical office or aesthetic practice experience

Responsibilities

Capture high-quality photo and video content throughout the practice
Film providers, treatments, before-and-after results (with patient consent), educational content, and behind-the-scenes moments
Create engaging content for Instagram, Facebook, TikTok, YouTube Shorts, and other digital platforms
Edit videos using applications such as CapCut or similar editing software
Create graphics using Canva or similar design platforms
Schedule and publish social media content
Assist in maintaining the marketing content calendar
Monitor comments, direct messages, and social media engagement
Stay current on social media trends and recommend creative content ideas
Collaborate with providers and medical assistants to gather content opportunities
Organize and maintain digital photo and video libraries
Ensure all content aligns with NOVA's luxury brand standards and messaging
Assist with planning and executing practice events, open houses, community events, and promotional activities
Coordinate event logistics, supplies, vendors, and event setup
Capture photos and videos during events for future marketing
Assist in promoting upcoming events across social media channels
Support event setup and breakdown as needed
Reach out to potential community partners to develop relationships
Welcome patients with professionalism and warmth
Deliver an exceptional luxury patient experience
Answer incoming phone calls promptly and professionally
Respond to web inquiries, chat requests, and incoming leads
Schedule consultations using established scripts and scheduling guidelines
Enter and maintain accurate information in Aesthetix and Boulevard
Complete assigned lead follow-up tasks
Maintain accurate documentation and patient communication
Assist with patient check-in and check-out
Process payments accurately
Help maintain a clean, organized, and welcoming reception area
Support scheduling needs to maximize provider productivity
Maintain organized marketing assets and files
Assist with administrative marketing projects
Support promotional campaigns and practice initiatives
Help track basic social media engagement and campaign performance
Assist with other marketing and operational projects as assigned