MARKETING COORDINATOR
About The Position
The Marketing Coordinator plays a key role in supporting marketing, promotions, and guest engagement efforts for both Rocket City and the General Tribal Store. This position assists with the planning and execution of on‑site promotions, events, and guest activities while ensuring an exceptional customer experience. The Marketing Coordinator also contributes to broader marketing and advertising initiatives for both properties, helping to increase brand awareness, drive participation, and strengthen community visibility. As a friendly and approachable representative of the brand, the Marketing Coordinator supports daily marketing operations, collaborates with internal teams, and helps deliver consistent, high‑quality outreach and promotional efforts across both locations.
Requirements
- Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
- Approaches all activities with enthusiasm and encourages enthusiasm from others.
- Choosing a positive approach in all situations.
- Treats others with respect in all situations.
- Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
- High School Diploma or GED required.
- 1–2 years of experience in customer service, hospitality, events, or marketing preferred.
- Experience supporting events or promotions is a plus.
- Familiarity with basic office software and communication tools.
Responsibilities
- Provide an exceptional level of guest service while acting as a brand ambassador.
- Greet guests, answer questions, provide directions, and promote current and upcoming Rocket City and General Store events and promotions.
- Gather guest feedback and escalate concerns in a prompt, professional manner.
- Support guest participation in promotional activities, tournaments, birthday events, and community programs.
- Assist in organizing, preparing, and executing Rocket City promotions, special events, and community outreach activities (schools, senior centers, leagues).
- Perform event setup tasks including signage placement, registration check-in, prize distribution, and raffle execution.
- Communicate event details to guests and team members to ensure smooth operations.
- Support the Events & Marketing Coordinator by monitoring event flow and ensuring activities meet brand standards.
- Maintain working knowledge of all products, services, and promotions at Rocket City, General Store and IMGR&C properties.
- Assist with capturing content for social media or marketing use (photos, short videos, guest quotes), when requested, consistent with brand guidelines.
- Track guest participation to support marketing analysis and follow-up efforts.
- Help maintain promotional materials, event supplies, and display inventory.
- Work closely with the Events & Marketing Coordinator, Chief Marketing Officer, Advertising Manager and cross‑functional departments to ensure alignment with marketing goals and guest experience standards.
- Communicate operational challenges or guest trends that could inform marketing improvements.
- Support Rocket City venue staff as needed to ensure successful execution of events and promotions.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
