Marketing & Client Development Senior Manager of Governance, Planning & Operations

Cooley LLP•Washington, DC

6d•$145,000 - $210,000

About The Position

This role is part of the Strategy, Transformation & Growth Team, which acts as the firm’s "central nervous system," building the scalable infrastructure and data-backed frameworks that allow Marketing & Client Development to move from reactive execution to proactive, high-impact strategy. It ensures that strategic choices and unique brand differentiating experiences (spanning high-end events to targeted digital channels) are translated into repeatable, optimized market performance that makes the firm stand out in market.

Requirements

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
Ability to travel, as required
7+ years applicable experience in the field (e.g., marketing or business development, preferably with an emphasis working in a strategy, transformation, or growth function), with 2+ years of exempt/management experience in relevant roles
Must have professional services industry experience and/or B2B marketing experience
Must have experience with marketing and client development planning and operations
Hands on experience in project management technologies (e.g., Workfront, financial management tools)
Ability to work independently, demonstrate escalating ownership and mastery of assigned area, exhibit strength in the areas below, become a resource and mentor to others and more as they progress in different roles within the department
Entrepreneurial by nature
Excellent attention to detail
Approaches tasks through a lens of quality and consistency
Approaches tasks through a digital first lens
Exceptional interpersonal and communication skills with ability to facilitate and solve problems
Ability to organize, prioritize and coordinate multiple activities often under tight timelines
Takes a consultative approach to set goals, drive projects, and achieve outcomes
Strong judgment
Team-player with collaborative spirit
Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data
High level of professionalism at all times
Demonstrated ability to lead through influence and develop talent
Proactive, analytical mindset
Effective presentation skills

Nice To Haves

Bachelor’s degree
Supervisory experience
Prior legal industry or professional services experience

Responsibilities

Manage the annual and ad-hoc planning cycles for the M&CD organization, coordinating with team leads to ensure initiatives are prioritized and aligned with firm-wide goals.
Oversee day-to-day department budget operations, including precise forecasting, variance reporting, and identifying opportunities for spend optimization.
Execute headcount planning and resource allocation in collaboration with leadership, managing the onboarding of contractors and the performance of external agency partners.
Responsible for the tracking, monitoring, and auditing of the firm’s marketing and sales technology stack, in coordination with cross functional product and business owners to ensure systems are integrated, optimized and utilized to drive data-informed decisions.
Partner across the team to implement standardized workflows and operational processes that reduce friction and improve the organization’s speed-to-market.
Facilitate an ongoing training curriculum for the M&CD team, focused on upskilling staff on firm systems, operational best practices, and industry standards.
Serve as the primary operational point of contact between M&CD, Finance, HR, Communications, Innovation, and Technology to ensure seamless execution of cross-functional projects.
Implement internal change management plans when deploying new tools or structures, supporting the team through transitions to maintain operational efficiency.
Monitor all marketing and business development activities to ensure strict adherence to firm policies, data privacy regulations, and professional standards.
Serve as direct supervisor and mentor to direct reports
Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requests
Support business professional development and continued educational opportunities
In collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle events
All other duties as assigned or required