Senior Client Operations Manager

IQVIA•Marietta, GA

6d•$83,000 - $173,000•Onsite

About The Position

Manage and strengthen strategic client relationships while overseeing project delivery from operational and financial perspectives throughout each project’s lifecycle. Collaborate with global project teams, operational leaders, Business Development, and client stakeholders to support consistent delivery, effective governance, and continuous performance improvement.

Requirements

A bachelor’s degree in sciences or a related field is preferred
7 years of clinical or research industry experience, including 5 years project management experience, is preferred
Experience with project budgets, performance metrics, Key Performance Indicators, and Service Level Agreements
Knowledge of global clinical project operations, client governance practices, and Master Service Agreement requirements
Familiarity with study delivery in accordance with the International Council for Harmonisation E6 Guideline for Good Clinical Practice
Other equivalent combination of education, training, and experience may be accepted in lieu of a degree
Excellent organizational, analytical, and problem-solving skills
Ability to resolve complex problems by gaining cooperation and coordinating effectively across multiple departments
Adaptability and flexibility in a fast-paced working environment
Ability to manage global project activities with urgency, deliver high-quality work, and drive actions to completion with minimal supervision
Clear and effective communication skills across departments, geographic regions, senior leadership groups, and global client teams
Strong understanding of assigned client expectations, requirements, and business needs
Ability to establish and maintain effective working relationships with colleagues, managers, operational partners, and clients

Responsibilities

Establish close working relationships with global project teams, Business Development, operational teams, and appropriate Contract Research Organization counterparts to support consistent, high-quality study delivery
Develop appropriate client governance structures and meeting schedules to communicate portfolio health, progress, risks, priorities, and actions
Participate in client operational committees, bid defense meetings, capabilities presentations, audits, and other client meetings as needed
Review lessons learned, best practices, client requirements, budgets, Key Performance Indicators, Master Service Agreement commitments, customer survey results, and improvement actions with internal stakeholders
Define and communicate client-specific standards, coordinate related training, and proactively manage changes to client requirements
Track performance metrics and Service Level Agreements while driving process improvements and corrective actions through completion
Develop clear communication plans and facilitate effective internal meetings, client calls, and portfolio reviews
Support technical reviews and proposal development while promoting best practices and process improvements across IQVIA Laboratories