Marketing Administrator Coordinator

Travel + Leisure Co.•Phoenix, AZ

12d•Onsite

About The Position

This position requires strong organizational and interpersonal skills and the ability to easily manage multiple tasks independently and with minimal direction and supervision. Provides administrative support to Management including but not limited to preparing and maintaining Word and Excel documents for reports, and data entry. Must be able to organize workflow of assigned responsibilities to ensure completion within the expected timeframe while maintaining a level of accuracy.

Requirements

High School Diploma
Able to work independently and as a team player
Ability to prioritize and organize.
Computer Skills required.
Scheduling flexibility due to business demands.
Ability to handle a variety of tasks independently while multitasking and maintaining attention to detail.
Ability to show discretion and good judgment in dealing with internal and external problems.
Must be able to handle periods of high pressure while maintaining a professional composure.
Positive and enthusiastic attitude
Excellent verbal communication and listening skills
Must be computer literate
Presents oneself as a professional role model
Problem solving
0-1 years’ experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

Technical Skills N/A

Responsibilities

Provides technical training on marketing support system to sites.
Maintains system data and access by adding new call centers, source events, packages, offers, tour schedules and employee log ins.
Ensures accurate tracking of marketing programs/categories and provides general operational support such as fulfilling ad-hoc reports/data requests. (20% time)
Processes tour concerns by area/site/agent and marketing program.
Monitors and provides feedback regarding tour policy opportunities.
Tracks and monitors survey sheets.
Research tour claims and walk ins.
Processes weekly vendor invoices. (20% time)
Supports lead generation and processing initiatives by maintaining referral paper lead slips, processing leads provided, and tracking all leads sent and received.
Serves as subject matter expert for best practices on lead distribution.
Ensures all lead campaigns are entered in the marketing support system and results are communicated to leadership. (20% time)
Sets up premium (gift) types in marketing support system.
Serves as site support for general questions and troubleshooting.
Reconciles premiums disbursed to ensure accuracy and mitigate risks.
Supports sites in the weekly orders for all premiums including Amex and set up transfers for card activation. (20% time)
Generates weekly, bi-weekly, and monthly reports from various systems, including reports on lead generations and status, tour schedules, premium giveaways, etc.
Performs other duties as needed (20% time)