Marketing Administration Coordinator

Hilton Grand Vacations • Honolulu, HI

1d

About The Position

The Marketing Administration Coordinator serves as a critical operational partner for Asia Pacific (APAC) Sales and Marketing teams, coordinating timeshare tour appointments and supporting business objectives through accurate administration, responsive service, and effective cross-functional collaboration. Acting as a central point of contact between Sales Offices, Marketing Representatives, leadership teams, and regional partners, this role helps optimize tour operations while maintaining a high standard of excellence and accountability.

Requirements

• Ability to work a flexible schedule including evenings, holidays, and weekends
• Proficient in Microsoft Word, Excel and Outlook and experience using 10-key keypad
• Ability to provide professional customer service over the phone
• Intermediate interpersonal skills with the ability to comprehend and communicate in English both verbally and written
• Strong organizational skills to manage multiple duties in a fast-paced work environment
• Moderate skills with working with multiple programs and screens simultaneously
• High School Diploma or equivalent

Nice To Haves

• Japanese and/or Korean speaking
• Previous phone experience or Call Center experience
• Previous data entry experience
• BA/BS/Bachelor's Degree

Responsibilities

• Deliver Exceptional Hospitality: Provide outstanding service and support to both internal and external customers through phone and email communications. Create positive experiences by responding promptly, professionally, and courteously to inquiries and booking requests. Serve as a trusted resource for Sales, Marketing, and Operations partners across the APAC region.
• Coordinate Tour Operations: Book, modify, reschedule, and cancel timeshare tour appointments while ensuring compliance with established policies, procedures, and marketing program requirements. Review and qualify tours and leads against a complex set of eligibility criteria, tour rules, promotional requirements, and regional business guidelines. Evaluate booking information for accuracy and completeness while exercising sound judgment in identifying discrepancies, exceptions, and qualification concerns. Navigate multiple business systems to research, verify, document, and process tour activity accurately and efficiently.
• Collaboration and Accountability: Build strong working relationships with Sales Galleries, Marketing Representatives, leadership teams, and regional partners. Communicate proactively to resolve issues, share updates, and support operational goals. Contribute to a positive team environment by sharing knowledge, supporting colleagues, and working collaboratively toward common goals. Take ownership of responsibilities and follow through on commitments to ensure successful outcomes.

Benefits

• Hourly Pay: $21.00 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Programs - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program including Paid Sick Days and Parental Leave
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED