Marketing Administration Coordinator

Hilton Grand Vacations • Honolulu, HI

12d

About The Position

The Marketing Administration Coordinator supports Hilton Grand Vacations’ sales and marketing operations by coordinating and booking tour appointments in accordance with company policies. The role communicates with internal team members and external guests to confirm bookings and provide a seamless, professional experience. It is suited to an organized, customer-service-focused person who can balance multiple tasks in a call center environment.

The coordinator schedules, reschedules, and cancels timeshare appointments with appropriate sales offices to improve tour-slot availability across Asia Pacific (APAC) Sales offices. The role provides assistance with the booking process, records transportation needs when required, enters tour and promotional information into approved systems, and supports sales personnel with moving tours between offices. It also involves follow-up, lead corrections, tour feedback forms, compliance with tour rules and marketing programs, and adherence to company and departmental protocols.

The call center operates from 6:30 a.m. to 10:00 p.m.; the work schedule is assigned according to business needs. The position pays $21.00 per hour.

Requirements

• Ability to work a flexible schedule, including evenings, holidays, and weekends.
• Proficiency in Microsoft Word, Excel, and Outlook, and experience using a 10-key keypad.
• Ability to provide professional customer service over the phone.
• Intermediate interpersonal skills and ability to understand and communicate in English verbally and in writing.
• Strong organizational skills and ability to manage multiple duties in a fast-paced work environment.
• Moderate skill working with multiple programs and screens simultaneously.
• High school diploma or equivalent.

Nice To Haves

• Japanese and/or Korean language skills.
• Previous phone or call center experience.
• Previous data entry experience.
• BA/BS/Bachelor's Degree.

Responsibilities

• Provide customer service to internal customers and external guests by phone, email, and Teams chat.
• Coordinate new, rescheduled, and cancelled timeshare appointments with the appropriate sales office to improve tour-slot availability in APAC Sales offices.
• Assist promptly and courteously with completing tour bookings, and confirm and document transportation needs when required.
• Accurately enter tour information, promotions, and premiums into approved systems.
• Move tours between sales offices at the request of Sales management or Sales Gallery personnel.
• Maintain attention to detail while multitasking, including accurate coding, follow-up, lead corrections, and completion of tour feedback forms.
• Ensure internal customers follow complex tour rules and special marketing programs in the APAC region.
• Follow protocol standards established by Hilton Hotels Corp, HGV Club, and the department Manager.
• Perform reasonable management requests that support the department’s mission and goals.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discounted rates at properties around the globe through Team Member Travel Programs.
• Paid time off program, including paid sick days and parental leave.
• Team Member recognition and learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED