Marketing Administration Coordinator

Hilton Grand Vacations • Honolulu, HI

11d

About The Position

Hilton Grand Vacations is hiring a Marketing Administration Coordinator, described in the posting as a Marketing Tour Coordinator. The role supports sales and marketing operations by coordinating and booking tour appointments in accordance with company policies, helping make tour opportunities and schedules efficient. The coordinator communicates with internal team members and external guests to confirm bookings and provide a seamless, professional experience in a call center environment.

The call center operates from 6:30 a.m. to 10:00 p.m.; schedules are assigned based on business needs. The role supports Asia Pacific (APAC) sales offices and requires attention to detail, follow-up, and the ability to work across multiple programs and screens. Hilton Grand Vacations offers full-time team members hourly pay of $21.00 and a benefits package that includes medical, dental, and vision insurance from day one, a 401(k) with company match, life insurance, a company stock purchase program, discounted travel, paid time off, paid sick days, parental leave, recognition, and learning and advancement opportunities.

Requirements

• Ability to work a flexible schedule, including evenings, holidays, and weekends.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience using a 10-key keypad.
• Ability to provide professional customer service over the phone.
• Intermediate interpersonal skills and ability to understand and communicate in English verbally and in writing.
• Strong organizational skills to manage multiple duties in a fast-paced work environment.
• Moderate ability to work with multiple programs and screens simultaneously.
• High school diploma or equivalent.

Nice To Haves

• Japanese and/or Korean language skills.
• Previous phone or call center experience.
• Previous data entry experience.
• BA/BS or bachelor’s degree.

Responsibilities

• Provide customer service to internal customers and external guests by phone, email, and Teams chat.
• Coordinate new timeshare tour bookings, reschedules, and cancellations with the appropriate sales office to improve tour slot availability in APAC sales offices.
• Assist guests quickly and courteously to complete tour bookings in a timely manner.
• Confirm and document transportation needs for tour presentations when required.
• Enter required tour information, promotions, and premiums into approved systems, including VOICE, CHORUS, and Eclipse.
• Move tours between sales offices at the request of Sales management or Sales Gallery personnel.
• Maintain accuracy and follow up while managing multiple tasks, including coding, lead corrections, and tour feedback forms.
• Ensure internal customers follow complex tour rules and special marketing programs in the APAC region.
• Follow protocol standards established by Hilton Hotels Corp, HGV Club, and the department Manager.
• Perform reasonable management requests that support the department’s mission and goals.

Benefits

• $21.00 per hour.
• Medical, dental, and vision insurance from day one.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discounted rates at properties around the globe through Team Member Travel Programs.
• Paid time off, including paid sick days and parental leave.
• Team Member recognition.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED