Market Research Associate (German speaking)

M3USA

5d•Remote

About The Position

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland. The Market Research Associate will be responsible for project recruitment, ensuring that recruitment tasks assigned for projects in Austria, Switzerland regions and any other QQFS assigned markets are fully executed. This includes reaching out to M3 Global Research Panelists via phone and carrying out cold calling to recruit respondents on allocated projects. The role also involves scheduling interviews by proactively planning, organizing, and implementing panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery. Additionally, the associate will provide updates to the project management team on work done, progress, results, and action plans. They will also be responsible for panel building and engagement, ensuring monthly registration targets are met and executing panel building initiatives. This includes calling new registrants to confirm and update email addresses, calling users to reactivate their accounts, and working across multiple systems to investigate, troubleshoot, and handle inquiries and complaints. The associate will also work with the Project Management team to resolve project-specific issues for members/respondents and ensure respondent inquiries are handled according to company policy. Building and maintaining strong relationships with panel members through timely and professional communication across multiple channels is key, as is providing high-quality support via telephone and email/support ticket communication. The role involves working with other members of the global Panel team to report and resolve potential issues with internal and external systems and processes, investigating fraud respondents, completing the verification process for newly registered members, and completing link testing for online Market Research projects and overlays for qualitative online screeners.

Requirements

Fluency in German and English
Exhibit clear and effective communication both verbally and written with diverse audiences
Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
Detail oriented with excellent analytical and investigative skills
Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Responsibilities

Ensure that recruitment tasks assigned for projects in Austria, Switzerland regions and any other QQFS assigned markets are fully executed
Reach out to M3 Global Research Panelists via phone and carry out cold calling to recruit respondents on allocated projects
Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
Ensure that outsource targets for allocated markets are achieved
Ensure that monthly registrations targets are met for region and any other QQFS assigned markets are fully executed
Execute the allocated panel building initiatives in Scandinavia region and any other QQFS assigned markets are fully executed
Call new registrants to confirm and update email addresses
Call users to reactivate their accounts
Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Work with the Project Management team to resolve project specific issues for members/respondents
Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
Investigate fraud respondents and take action based on M3 data quality procedures
Complete the verification process for newly registered members
Complete link testing for online Market Research projects and overlays for qualitative online screeners