Associate Technical Consultant (German speaking)

Clarivate•Belgrade, ME

8d•Hybrid

About The Position

We are looking for an Associate Technical Consultant to join our team in Belgrade. In this role, you’ll work closely with clients to understand their needs, troubleshoot technical issues, and help deliver effective solutions using IPfolio, our leading IP management platform built on Salesforce. This is a great opportunity for someone who enjoys combining technical problem-solving with client communication and wants to develop their expertise in a collaborative, international environment. IPfolio is the industry’s highest-rated IP management solution, accessible via the Salesforce platform. It helps organizations securely manage and protect their intellectual property more efficiently through advanced workflow automation, powerful data and analytics, and expert industry support. The team is globally distributed, with colleagues based in the United States, Serbia, Austria, Malaysia, Taiwan, and Japan. You will report directly to the Director, Service Implementation.

Requirements

Minimum of 2 years of experience in a Technical Consultant, Application Support, or similar client-facing technical role
Proficiency in English
Proficiency in German
Bachelor's degree and/or equivalent experience

Nice To Haves

Experience with Salesforce (certification is a plus)
Basic knowledge of SQL
Interest in or experience with emerging technologies (e.g., AI)

Responsibilities

Work directly with clients to understand reported issues and support requests
Analyze client needs and configure appropriate solutions using standard IPfolio functionality
Troubleshoot system-related issues and help deliver timely resolutions
Use declarative configuration tools to adjust and improve the client setup
Collaborate with internal teams across Clarivate IP Management Systems to share knowledge and best practices
Provide clear communication and support throughout the issue resolution process