Customer Success Manager (German Speaking)

Secfix

3d•Remote

About The Position

We are seeking a highly motivated Customer Success to join our team and work with our customers from the DACH region. In this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

Requirements

English (fluent) and German (C2)
Great time management and organisational skills
Excellent communication skills
Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
Comfortable talking through basic technical concepts with a technical audience
Proven track record of managing multiple concurrent projects
Experience working with cross-functional teams (Sales, Support, Engineering, Product)
Energetic and engaged with remote culture

Nice To Haves

Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion
Other languages
Entrepreneurial mindset

Responsibilities

Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
Onboard and support Secfix customers through the lifecycle of their certification journey
Become an expert in ISO 27001, GDPR and other forms of compliance
Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
Write and record educational and technical content for our knowledge base.

Benefits

100% remote work with a virtual office in Gather
Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab .
Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
Holidays : 26 days holiday + local public holidays.
Health Insurance: Comprehensive health coverage.
Development Budget: €1,000 annual personal development budget.
Workspace Budget: Remote workspace budget and access to co-working spaces.
Annual Retreat : Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
Tech Equipment : Latest tech equipment (MacBook, monitors, headphones).
Company Events: Company-wide events to build relationships and have some fun!
Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.