Market Practice Manager - Bay Area

Crossover Health•Santa Clara, CA

1d•Onsite

About The Position

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. The Market Practice Manager is responsible for leading day-to-day practice management and serves as the manager of the care team. As part of a Triad partnership with the Physician Manager/Lead and Account Management, the Practice Manager guides the clinical and administrative operations of the multidisciplinary, integrated primary care service, which is focused on achieving Crossover’s quadruple aim: 1) decreased health care spend, 2) increased quality, 3) improved patient engagement, and 4) strong employee/provider engagement.

Requirements

RN graduate of an accredited school of nursing with a current state RN license
Minimum 8 years of clinical experience
Current BLS (Basic Life Support) certification
Minimum 3 years of experience staffing and managing a team of employees
Minimum 3 years experience operating and managing a multi-speciality, multi-provider Wellness Center, or equivalent
Minimum 3 years of experience utilizing health analytics information - able to measure, analyze and report back key clinical information to patients, care teams, and client representatives

Nice To Haves

Advanced degree (MS, MBA, and/or MPH) from a recognized college or university, or equivalent senior-level experience is preferred.
Experience delivering multi-site, multi-client health care services at scale
Specific experience with primary care, physical medicine, coaching and other ancillary services
Outpatient care and urgent care experience
Advanced training or certification in management of clinic operations.
Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members.
Excellent computer skills with knowledge of Apple and Google-based technology or client technologies such as Microsoft or HP
Passion for delivering a best-in-class patient care experience in an integrated patient-centered primary care model
Creative, flexible and easily adapts to changing priorities
Energetic, takes initiative and able to work in a team environment as well as autonomously when needed
Exhibits a strong work ethic, flexible, innovative, efficient and focused on results/outcomes
Sets the standard for personal integrity, honesty, teamwork, transparency, and accountability

Responsibilities

Implements Crossover’s standards of care and operations workflows.
Provides patient care, using Crossover’s patient-centered medical home approach.
Partners with the Triad, the finance team, and regional/market leadership to develop and implement annual clinic goals and operating plans, including achieving operating system metrics, practice outcomes, growth targets, population analytics, patient operating performance, and financial metrics.
Implements/optimizes Crossover’s operating system, ensuring quality and compliance goals and metrics are achieved.
Partners with the Triad, the finance team, and regional/market leadership to develop and manage clinic budgets.
Identifies and recommends account growth ideas.
Partners with the Triad and multidisciplinary care team to develop plans for maximizing client outreach and increasing clinic utilization.
Identifies and recommends actions to enhance current services, partners with the Triad on developing and implementing new services.
Hires, coaches, and develops staff.
Assists in onboarding and training new team members.
Encourages continuing professional education and development to enhance learning and meet licensing expectations.
Provides guidance and direction to team members, including nurses, hosts, operations leads, and care navigators (site specific).
Manages inventory and orders clinic supplies; manages suppliers, partners and other vendor relationships to ensure contracts and services performed meet Crossover’s expectations.
Manages and ensures all clinical, financial, and administrative client and corporate data is captured and reported correctly.
Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates.
Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools.
Performs other duties as assigned.