Market Operations Manager I (Warehouse/Transportation)

PODS•Los Angeles, CA

52d•Onsite

About The Position

Responsible for the daily operations of storage centers within a designated territory. The role directs day-to-day storage center activities and associates, works to meet customer expectations, manages routing and driver assignments, and maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The position directly manages employees, including Storage Center, Equipment Maintenance, and Delivery Driver staff, and typically reports to the Territory Manager. The manager oversees associate hiring, training, coaching, performance management, and communication; manages customer experience and operational performance; and maintains company assets, equipment, facilities, and regulatory compliance. The role also manages day-to-day operating efficiency and specified financial processes. Frequent travel among territory storage centers is required, and the manager may perform driver functions or other assigned duties.

Requirements

High school diploma required.
At least one year of prior management experience, or a college degree preferred.
Must maintain a current, valid driver license from the state in which the position is assigned.
Must be able to obtain PODS forklift certification.
Mechanical ability to identify equipment problems.
Ability to sit at a desk, type, and use a mouse for up to 8 hours a day.
Ability to stand and walk for up to 8 hours a day, and to stoop, bend, and lift up to 40 pounds.
Ability to occasionally kneel, crouch, or crawl; regularly reach with hands and arms, and talk and hear.
Close and peripheral vision and ability to adjust focus.
Ability to hear and verbally communicate using a telephone handset.

Nice To Haves

College degree.
Ability to apply for and successfully attain a CDL Class B license or higher.
Valid DOT medical card.

Responsibilities

Recruit, interview, hire, train, coach, and retain associates; support their development through hands-on and ride-along training.
Promote PODS core values and administer the performance management process.
Report employee issues and maintain communication with Human Resources regarding personnel matters, accidents, discipline, evaluations, and reporting.
Communicate goals, results, improvement opportunities, and focus areas to team members; ensure daily pre-shift meetings are held at each Storage Center.
Manage customer experience to meet or exceed CSAT and DSAT goals, including addressing issues, contacting customers, refining processes, and arranging remedial training.
Ensure associates meet brand standards and customer interaction expectations.
Manage corporate-owned assets within the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance, and communicate scheduling or operational delays to Sales and the Serve Center.
Determine daily staffing needs and assign work shifts based on business needs, routing, and available hours of service.
Coordinate assigned repairs and ensure required paperwork and payment packets are returned following damage at customer sites; coordinate access to customer containers stored at the center.
Ensure accurate and timely completion of driver checklists, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas.
Ensure equipment repairs are performed safely and promptly to meet targeted out-of-service levels.
Perform driver functions when business needs dictate.
Ensure compliance with DOT requirements, including hours-of-service regulations and licensing; OSHA regulations; and state and local facility ordinances.
Ensure compliance with local zoning codes and permit requirements for delivery and container placement; manage relationships with local municipalities.
Ensure deliveries meet local regulatory requirements and obtain permits or authorizations as needed.
Participate in quarterly self-audits and identify areas for improvement.
Ensure adherence to internal policies, including incident reporting, drug screening, HR, safety, and compliance policies.
Manage daily operations with a focus on efficiency; administer petty cash according to policy, oversee compliant and cost-effective equipment refueling, and reconcile parts inventory monthly.
Travel frequently to storage centers throughout the territory and perform other assigned duties.
Attend orientation and required training, read the job description and Associate Handbook, and complete required acknowledgements.