Market Operations Manager I (Warehouse/Transportation)

PODS • Peoria, IL

25d

About The Position

Responsible for the daily operations of storage centers within a designated territory. The role directs day-to-day storage center operations and associates, meets customer expectations, and manages daily routing and driver assignments. It also maintains OSHA, DOT, and preventative maintenance programs for the storage center and driver equipment. The manager oversees employees, customer experience, operational performance, regulatory compliance, and day-to-day financial activities. The position typically reports to the Territory Manager and directly manages Storage Center, Equipment Maintenance, and Delivery Driver staff.

Requirements

• High school diploma required.
• At least one year of prior management experience if the applicant does not have a college degree.
• Must maintain a current, valid driver license from the state in which the position is assigned.
• Mechanical ability to identify equipment problems.
• Ability to sit at a desk, type, and use a mouse for up to eight hours a day; stand and walk for up to eight hours a day; and stoop, bend, and lift up to 40 pounds.
• Occasionally stand, walk, kneel, crouch, or crawl; regularly reach with hands and arms, talk, and hear.
• Close and peripheral vision and the ability to adjust focus; ability to hear and communicate verbally using a telephone handset.
• May be subject to pre-employment criminal background checks and/or drug screening and random drug screenings under company policy.

Nice To Haves

• College degree.
• Ability to apply for and successfully attain a CDL Class B license or higher.
• Valid DOT medical card.

Responsibilities

• Recruit, interview, hire, train, coach, and retain associates; provide daily support, including hands-on and ride-along training.
• Support a culture aligned with PODS core values and administer the PODS performance management process.
• Report employee issues to the Territory Manager and Regional HRBP; communicate with Human Resources regarding personnel management, accident reports, disciplinary documentation, evaluations, and reporting.
• Communicate goals, business results, improvement opportunities, and focus areas to team members; ensure daily pre-shift meetings are conducted at each Storage Center.
• Manage customer experience to meet or exceed CSAT and DSAT goals, including following up on and resolving issues, contacting customers, refining processes, and implementing remedial training.
• Ensure associates meet brand standards and customer-interaction expectations, including customer notifications, equipment demonstrations, container capability explanations, delivery-site evaluations, and customer feedback solicitation.
• Manage corporate-owned assets in the territory, including trucks, forklifts, floor sweepers, and containers.
• Manage daily routing and ETA/JPH performance, communicate operational delays to Sales and the Serve Center, and assign shifts according to business needs, routing, and available HOS.
• Coordinate repairs as assigned by the Territory Manager; ensure damage paperwork and payment packets are returned from the field and coordinate access to customer containers stored at the center.
• Ensure timely and accurate completion of driver checklists/DDCs, forklift inspection logs, and driver log books.
• Maintain safe, clean, organized, and functional storage centers and staging areas; ensure equipment repairs are performed safely and promptly.
• Perform driver functions when business needs require.
• Ensure compliance with DOT requirements, including Hours of Service regulations and licensing; OSHA regulations; state and local facility ordinances; local zoning codes; permit requirements; and company policies related to incidents, drug screening, HR, safety, and compliance.
• Manage relationships with local municipalities and ensure deliveries meet local regulatory requirements and have required permits or authorization.
• Participate in quarterly self-audits and identify improvement areas.
• Manage daily operations with a focus on improved efficiency; manage petty cash according to company policy, oversee compliant and cost-effective equipment refueling, and perform monthly parts inventory reconciliation.
• Travel frequently to storage centers throughout the territory and perform other assigned duties and responsibilities.

Benefits

• Incentives are included as part of the total compensation package.
• Benefits are included as part of the total compensation package.
• Other compensation opportunities are included as part of the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED