Market Manager

Airbnb•Phoenix, AZ

4d•$111,000 - $123,000

About The Position

The Market Manager is responsible for the health and expansion of hotel supply in Italy, managing hotel partners and optimizing their listings through discounts, availability, and other levers. The role strengthens Airbnb’s presence in the assigned region by applying local-market expertise and collaborating with internal teams. The manager oversees hotel success on HotelTonight and Airbnb, including tiering and account-management strategies, hotel lead conversion, and relationships with strategic partners and internal stakeholders. The role also develops and refines scalable, localized supply-management strategies for established competitive markets and emerging markets.

Requirements

At least 6 years of experience in new sales, account management, and partner support.
A proven ability to manage a book of business and nurture and convert opportunities.
Strong quantitative skills and the ability to interpret and apply data in day-to-day work.
Ability to work at both strategic and tactical levels and execute in ambiguous environments.
Experience collaborating cross-functionally.
Excellent communication and presentation skills, including client communication by phone, email, and in person.
Self-starter who is resourceful and self-sufficient, with strong time-management and prioritization skills.
High proficiency with CRM software, including leads, opportunities, and other core objects.
Fluent English and Italian are required.
Must be based in Phoenix, Arizona and willing to travel regularly to the assigned territory, typically once every 4 to 6 weeks.

Nice To Haves

At least 2 years of experience in the technology or travel industry.
Salesforce experience.
Additional European languages.
Being an Airbnb host.
Passion for Airbnb, travel, and the sharing economy.

Responsibilities

Build, manage, and expand hotel partner relationships within the territory, with the goal of exceeding quarterly sales targets.
Conduct regular partner optimization calls and business reviews, providing timely service and in-person support as needed.
Manage and optimize the long tail of thousands of hotels in the region.
Educate clients about significant product updates and share product and public-policy feedback with relevant internal stakeholders.
Use data to identify and pursue strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
Develop and implement distinctive partner-engagement projects using an entrepreneurial approach.
Collaborate with product, communications, public policy, legal, tax, and customer-support teams to support long-term market success.
Monitor local market trends and communicate relevant insights to internal and external stakeholders.
Understand the technical aspects of software partnerships and provide comprehensive support for hosts and guests.
Represent Airbnb in external hotel meetings and at industry conferences in the market.
Develop localized supply-management strategies for established and emerging markets.