Market Manager (New Jersey)

Dealer Tire • Remote New Jersey, NJ

7d • $90,000 - $115,000

About The Position

Dealer Tire is hiring a Market Manager, Tire Stores, to oversee tire-store operations and develop Tire Service Advisors (TSAs) across a market. The role works closely with dealership teams to improve customer safety, satisfaction, and retention while helping dealerships achieve sales and unit objectives. The manager spends approximately 70–75% of their time in dealerships coaching associates and may travel as necessary, approximately 85%. The position also involves launching and relaunching tire stores, reviewing operational and sales performance, and coordinating with dealership and company leadership.

Requirements

• Bachelor’s degree, preferably in Business, Sales, or Marketing, or equivalent work experience in a related field.
• At least 4 years of experience in tires, automotive, or a related industry.
• Retail store management or experience leading teams.
• Excellent communication and facilitation skills.
• High attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office products.
• Ability to meet Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy requirements.
• Ability to fulfill Tire Service Advisor job requirements as needed.
• Ability to meet the physical requirements of standing for long periods, frequent bending, crouching and twisting, and lifting at least 75 pounds.
• Ability to travel as necessary; approximately 85% travel.

Nice To Haves

• Multi-store supervision experience.

Responsibilities

• Implement tire-store operational standards and hold TSAs accountable for using the Service Lane Inspection (SLI) Tool and its required service steps.
• Spend 70–75% of time in dealerships observing and coaching associates, including announced and unannounced visits and shoulder-to-shoulder demonstrations.
• Train dealership personnel on Dealer Tire products and tools and provide documented feedback on performance, strengths, and improvement opportunities.
• Develop and maintain an engaged, accountable TSA team through coaching, development, and quarterly individual development plan discussions.
• Facilitate problem solving and collaboration; evaluate TSA performance and recommend actions such as promotion, counseling, or termination.
• Determine staffing needs, interview candidates, and hire associates.
• Partner with dealerships on service-drive solutions that support customer safety, satisfaction, retention, sales, and unit objectives.
• Oversee and improve tire programs, maintenance care items, Maintenance & Light Repair (MLR), and related operations, including product screens, pricing, inventory, inspection processes, and sales effectiveness.
• Work with dealerships on reporting, including competitive shop pricing, repair-order data, Customer Pay, Internal Sales, and Alignment Sales.
• Collaborate with Sales Operations to use data from multiple systems to market to dealership customers where applicable.
• Work with Service Managers and Parts Managers to establish competitive retail product screens and pricing strategies.
• Conduct scorecard review meetings with dealership and OEM representatives, review sales and staff effectiveness, and recommend improvements to tire and MLR program execution.
• Provide dealership management and OEM representatives with timely scorecard-meeting summaries and action items using Salesforce.
• Analyze advisor and parts-counter associate pay plans to influence behavior and share best practices with management.
• Complete monthly management and expense reports on time.
• Promote collaboration among TSAs, share successful practices with Field Operations Managers, TSAs, and Regional Managers, and report outcomes to relevant stakeholders.
• Communicate operational priorities, objectives, and goals to RTSMs and TSAs.
• Launch new tire stores and relaunch stores following a TSA change.
• Perform other duties as assigned.
• Meet the job requirements of a Tire Service Advisor as needed and comply with Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Benefits

• Paid time off
• Medical benefits
• Dental insurance
• Vision insurance
• 401(k) match of 50% on the dollar up to 7% of employee contribution
• The total compensation package may include commission, bonus, or profit sharing.
• A sign-on bonus may be available subject to state and local laws, terms, and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager