Market Manager II

PODS•New Orleans, LA

10d•$75,000 - $85,000

About The Position

Responsible for the daily operations of two or more storage centers within a designated territory. The role directs day-to-day storage center operations and associates, meets customer expectations, manages daily routing and driver assignments, and maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The Market Manager II leads and supports associates, oversees the customer experience, manages territory assets and operational performance, ensures regulatory and company-policy compliance, and manages day-to-day operational efficiency and specified financial processes. The position directly manages employees, including Storage Center, Equipment Maintenance, and Delivery Driver staff, and typically reports to the Territory Manager. The role requires frequent travel among storage centers within the local territory. Work takes place during regular business hours, with some additional hours potentially required, including Saturdays and Sundays. Storage centers are climate controlled, while deliveries take place in all weather conditions and may involve high noise levels.

Requirements

High school diploma required.
Maintain a current, valid driver license from the state in which the position is assigned.
Ability to obtain PODS forklift certification.
Mechanical ability to identify equipment problems.
Ability to sit at a desk for up to 8 hours a day and use a keyboard and mouse.
Ability to stand and walk for up to 8 hours a day, stoop and bend, and lift up to 40 pounds.
Ability to reach with hands and arms, talk and hear, and communicate verbally by telephone; close and peripheral vision and ability to adjust focus.
Ability to travel within the local territory and frequently visit storage centers.

Nice To Haves

College degree or at least 3 years of prior management experience.
Ability to apply for and successfully attain a CDL Class B license or higher.
Possession of a valid DOT medical card.

Responsibilities

Recruit, interview, hire, train, identify, and retain associates.
Coach and support associates, including through hands-on and ride-along training; reinforce PODS core values and administer the performance management process.
Report employee issues to the Territory Manager and Regional HRBP, and maintain communication with Human Resources regarding personnel matters, accident reports, disciplinary documentation, evaluations, and personnel reporting.
Communicate goals, business results, improvement opportunities, and focus areas to team members; ensure daily pre-shift meetings are conducted at each Storage Center.
Manage the customer experience to meet or exceed PODS CSAT and DSAT goals, including following up on and resolving issues, contacting customers, refining operational processes, and implementing remedial training.
Ensure associates meet brand and customer-interaction standards, including uniforms, equipment, customer notifications, equipment demonstrations, delivery-site evaluations, and customer-feedback solicitation.
Manage corporate-owned territory assets, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance, and communicate scheduling or operational delays to Sales and the Serve Center.
Determine daily staffing and shift needs based on routing, productive days, business needs, and available hours of service.
Coordinate assigned repairs; handle required damage paperwork and payment packets, and coordinate access to customer containers stored at a storage center.
Ensure timely and accurate completion of driver checklists/DDCs, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas; ensure equipment repairs are performed safely and promptly to meet out-of-service targets.
Perform driver functions when business needs require.
Ensure compliance with DOT requirements, including hours-of-service regulations and licensing; OSHA regulations; state and local facility ordinances; zoning codes; and permit requirements for deliveries and container placement.
Manage relationships with local municipalities and obtain permits or authorizations required for deliveries.
Participate in quarterly self-audits and identify improvement areas; ensure adherence to internal company policies related to incident reporting, drug screening, HR, safety, and compliance.
Manage day-to-day operations with a focus on efficiency and administer petty cash according to company policy.
Ensure equipment refueling is compliant and cost effective, and perform monthly parts inventory reconciliation.
Travel frequently to storage centers throughout the territory and perform other assigned duties and responsibilities.