Market Manager II

PODS•New Orleans, LA

About The Position

Responsible for the daily operations of two or more storage centers within a designated territory. The role directs storage centers and associates, ensures customer expectations are met, manages daily routing and driver assignments, and maintains OSHA, DOT, and preventative maintenance programs for storage centers and driver equipment. The Market Manager II manages employees, including hiring and termination or pay decisions and performance management, and typically reports to the Territory Manager. The position leads, trains, and supports associates; manages customer experience and operational performance; oversees company assets, routing, equipment, storage center conditions, and regulatory compliance; and manages day-to-day efficiency and specified financial controls. It also requires frequent travel within the local territory and may involve performing driver functions or other assigned duties. Compensation range: $75,000–$85,000. Regular business hours apply, although additional hours, including Saturdays and Sundays, may be required. Storage centers are climate controlled; deliveries take place in all weather conditions, and work may involve high noise levels.

Requirements

High school diploma required.
College degree preferred, or a minimum of 3 years of prior management experience.
Must maintain a current, valid driver license from the state where the position is assigned.
Must be able to obtain PODS forklift certification.
Mechanical ability to identify equipment problems.
Ability to sit at a desk, type, and use a mouse for up to 8 hours a day.
Ability to stand and walk for up to 8 hours a day and stoop, bend, and lift up to 40 pounds; occasional standing, walking, kneeling, crouching, or crawling is required.
Close and peripheral vision and ability to adjust focus; regular reaching with hands and arms, talking, and hearing; ability to hear and verbally communicate using a telephone handset.

Nice To Haves

College degree.
Ability to apply for and successfully attain a CDL Class B license or higher.
Valid DOT medical card.

Responsibilities

Recruit, interview, hire, train, identify, and retain associates.
Provide associates with daily support, coaching, and hands-on or ride-along training.
Promote a culture aligned with PODS core values and administer the performance management process.
Report employee issues to the Territory Manager and Regional HRBP, and communicate with Human Resources about personnel management, accidents, discipline, evaluations, and reporting.
Communicate goals, results, improvement opportunities, and focus areas to team members; ensure daily pre-shift meetings are conducted at each Storage Center.
Manage the customer experience to meet or exceed PODS CSAT and DSAT goals, including following up on and resolving issues, contacting customers, refining processes, and providing remedial training.
Ensure associates meet brand standards and customer-interaction expectations, including customer notifications, equipment demonstrations, delivery-site evaluations, and customer feedback solicitation.
Manage corporate-owned assets in the territory, including trucks, forklifts, floor sweepers, and containers.
Manage daily routing and ETA/JPH performance, communicate delays to Sales and the Serve Center, and assign shifts based on business needs, routing, and available HOS.
Coordinate repairs as assigned by the Territory Manager; ensure damage paperwork and payment packets are returned from the field and coordinate access to customer containers stored at the center.
Ensure timely and accurate completion of driver checklists/DDCs, forklift inspection logs, and driver log books.
Maintain safe, clean, organized, and functional storage centers and staging areas.
Ensure equipment repairs are performed safely and promptly to meet PODS Out of Service targets.
Perform driver functions when business needs require.
Ensure compliance with DOT requirements, including Hours of Service regulations and licensing; OSHA regulations; and state and local facility ordinances.
Ensure adherence to local zoning codes and permit requirements for deliveries and container placement, manage relationships with local municipalities, and obtain required delivery permits or authorizations.
Participate in quarterly self-audits and identify improvement areas; follow internal policies related to incident reports, drug screening, HR, safety, and compliance.
Manage daily operations with a focus on efficiency, administer petty cash under company policy, ensure compliant and cost-effective equipment refueling, and reconcile parts inventory monthly.
Travel frequently to storage centers throughout the territory and perform other assigned duties as needed.