Market Intelligence Manager
About The Position
The Market Intelligence Manager will build and operate Chamberlain Group’s foundational market intelligence capability within the Marketing function. The role covers competitive monitoring, market sizing, category performance tracking, pricing and positioning insights, and trend analysis, providing market understanding that informs long-term strategy, planning, product and service development, and go-to-market execution. In partnership with insights leadership, this builder role will develop the infrastructure of the market intelligence function. This includes identifying and managing syndicated and secondary research resources, creating and curating a centralized research repository, evaluating and implementing tools for research synthesis and insight enablement, and establishing processes and recurring ways to share insights across the business. The successful candidate will generate insights while building systems and practices that help stakeholders find, trust, and act on those insights. The role requires comfort with ambiguity and the ability to establish new processes.
Requirements
- Bachelor’s degree in business, marketing, economics, statistics, analytics, communications, or a relevant field.
- At least 5 years of experience in market research, market or competitive intelligence, or consumer/customer insights.
- Experience identifying, evaluating, and working with syndicated research and secondary data sources.
- Experience designing and executing primary research using qualitative and quantitative methods.
- Experience managing external research vendors, including scoping, budgeting, quality, and timeliness.
- Experience building or significantly improving research processes, deliverables, or knowledge-sharing practices.
- Strong analytical and structured problem-solving skills, including synthesizing information from multiple sources into clear, actionable insights.
- Strong written, verbal, and visual communication skills, including producing executive-ready deliverables and telling compelling stories with data.
- Strong organizational and project management skills, including managing concurrent workstreams and working effectively amid ambiguity.
- Solid business and financial acumen, with the ability to connect market signals to business implications.
- Strong attention to detail and ability to ensure accuracy in deliverables.
- Strong interest and experience with AI and emerging technologies to improve processes, drive efficiencies, and develop solutions to business problems.
Nice To Haves
- Experience standing up or scaling a market intelligence function, insights repository, or knowledge management capability.
- Experience with insights management, research repository, or competitive intelligence platforms, and/or AI-enabled research synthesis tools.
- Experience in a business that sells through both Retail and Dealer/Distributor networks.
- Experience in the tech, SaaS, smart home, or consumer durables space.
- Experience establishing insight communication programs, such as newsletters, briefings, or insight forums, with measurable stakeholder engagement.
- Familiarity with data visualization and survey tools such as Power BI, Tableau, Qualtrics, or similar.
Responsibilities
- Establish and operate the core market intelligence capability, including competitive monitoring, market sizing, category intelligence, pricing and positioning insights, and trend analysis.
- Collect, validate, and synthesize market, category, competitive, and consumer insights from primary and secondary sources into implications and recommendations that support business decisions and action.
- Identify, evaluate, and manage syndicated research resources and data subscriptions; manage external research vendors, including scope, budget, quality, and timeliness, and assess research coverage, redundancy, and return on investment.
- Build cross-functional relationships to identify syndicated research and insights engagements, access levels, and knowledge gaps.
- Design, build, and maintain a centralized research and insights repository, including its taxonomy, governance, curation standards, and adoption practices.
- Evaluate, recommend, and implement tools and platforms, including AI-enabled solutions, for research synthesis and insight access across the business.
- Develop and operate processes for communicating insights to the broader business, including recurring briefings, readouts, digests, and stakeholder forums.
- Partner with Marketing, Product, Strategy, and other teams to understand business questions, gather inputs, identify knowledge gaps, and shape the research and insights agenda in support of the Director, Customer Insights and Market Intelligence.
- Design and support primary research initiatives, such as surveys, interviews, and desk research, to address knowledge gaps not covered by secondary sources.
- Maintain professional and technical knowledge through educational workshops, professional publications, networks, and professional societies.
- Contribute to team projects and related work as needed.
- Comply with health and safety guidelines and rules; managers should also ensure team compliance.
- Protect Chamberlain Group’s reputation by keeping information confidential.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- 401k contribution, subject to eligibility requirements.
- Eligible to participate in a short-term incentive plan, subject to applicable plan terms and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
