Catering Manager

Hy-Vee•Norfolk, NE

1d•Onsite

About The Position

The Market Grille Assistant Department Manager helps keep the Market Grille operating effectively by partnering with the Department Manager to deliver fresh, innovative, high-quality food, lead department employees, and manage daily operations. This hands-on role is suited to someone who values food quality and customer experience and can work in a fast-paced store kitchen environment. The position provides customer service, coordinates production and staffing, monitors food displays and inventory, handles catering contracts, and supports food safety and department operations. The Assistant Department Manager assumes management duties when the Department Manager is absent and may assist other areas of the store as needed. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
One year of similar or related experience.
Ability to lead and coordinate a team while maintaining high standards and a positive work environment.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to file, post, and organize materials, copy data accurately, and interview people to gather basic information.
Math skills, including fractions, decimals, and percentages, for scheduling, inventory, and pricing.
Ability to guide and direct team members clearly and provide basic direction confidently.
Effective communication with customers, coworkers, and store leadership.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, safely use sharp knives and blades for food preparation.
Where applicable, work around heat and burn hazards associated with cooking, baking, or grilling equipment.
Where applicable, operate a delivery vehicle in accordance with applicable DOT standards.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

Sanitation and food safety coursework is encouraged.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Check daily orders, establish production timelines, review production lists with employees, and assign tasks.
Inspect the Market Grille area for items and conditions needing attention, including coffee, the salad case, cleanliness, kitchen repairs, and safety issues; assign tasks as needed.
Ensure food display cases are rotated and replenished and staffing levels meet customer needs.
Monitor schedules, track hours for employees aged 14 and 15, and manage department overtime.
Control inventory by monitoring products, rotating perishable products with every delivery, and keeping the supply area clean and orderly.
Handle catering contracts and help assemble catering items, calculating portions as needed.
Follow food safety guidelines and ensure department employees remain compliant.
Handle and resolve customer issues professionally and with care.
Suggest advertising items and in-store specials, review and order department signage, and prepare intercom messages.
Assist with monthly inventory, including posting invoices, counts, and intra- and inter-store calculations.
Order department products and supplies and train employees in department duties.
Assume management duties when the Department Manager is absent.
Work with Restaurant and Service staff and assist in other store areas as needed.
Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.