Market Financial Center Manager- Palm Springs Desert

Bank of America•Palm Desert, CA

9d•$72,000 - $92,000•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so that financial centers operate effectively and cohesively. The position may also include managing associates. Managers at this level are expected to foster inclusion, promote process knowledge and data-driven decisions, communicate clearly, manage risk, coach and develop employees, manage expenses, recruit and onboard talent, support career growth, and deliver business results through effective team management and routines. The role is based at financial centers in Palm Desert, California. It requires working weekends and/or extended hours and traveling to any financial center within the defined market. The position is a first-shift role with 40 hours per week. Compensation is a base salary of $72,000 to $92,000 annually, determined by experience, education, and skill set; the role is not incentive eligible and is benefits eligible.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate when needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, along with active listening skills.
Proficiency with computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking/financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual ability.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate and connect team contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit and onboard talent, develop employees, and support talent mobility and career growth.
Deliver results through effective team management, structure, and routines.