Financial Center Manager - Indio Main - Palm Springs Desert Market

Bank of America•Indio, CA

11d•$76,500 - $109,200•Onsite

About The Position

The Financial Center Manager is responsible for managing a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution. The position includes developing talent, managing client traffic and retention, coaching the team to achieve business results, creating a world-class client experience, implementing market-level initiatives, engaging employees in business strategy, and managing organizational priorities. Managerial responsibilities may include creating an inclusive team, using data and process knowledge to drive continuous improvement, communicating business priorities, identifying and resolving risks, coaching employees, managing expenses, recruiting and developing talent, and delivering business outcomes through effective team management. The role is based at the Indio Main Office in Indio, California. It is a first-shift position scheduled for 40 hours per week and requires availability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance. The annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, act in clients’ and the bank’s best interests, and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Availability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services products and solutions.
Experience in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate process knowledge, use data-driven decisions, promote simplicity, and pursue continuous improvement.
Communicate clearly and concisely to motivate employees and connect their contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent and support career mobility.
Deliver business results through effective team management, structure, and routines.