Market Financial Center Manager- Palm Springs Desert

Bank of America•Palm Desert, CA

11d•$72,000 - $92,000•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages financial centers with an owner’s mindset, fosters a team environment, and promotes a client-centric culture and effective risk management. The manager drives operational excellence and ensures each financial center operates effectively and cohesively. The position may include managing associates. Managers are expected to champion opportunity and inclusion; use process knowledge and data to support decisions and continuous improvement; communicate clearly; identify, escalate, and resolve risks; coach and develop team members; manage expenses; recruit and onboard talent; and deliver business outcomes through effective team management and routines. The role is based in Palm Desert, California, and requires travel to financial centers within the defined market. It is a first-shift position with 40 hours per week. The stated annual salary range is $72,000 to $92,000, with offers based on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible and includes access to paid time off.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluency in a second language, verbally and in writing.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence and ensure financial centers run effectively and cohesively.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate process knowledge, use data-driven decisions, and support simplicity and continuous improvement.
Communicate clear, concise messages that motivate and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.