Market Financial Center Manager - Cambridge Market

Bank of America•Brookline, MA

1d•$72,000 - $92,000•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a resource at the market level. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so that all aspects of the financial centers operate effectively and cohesively. The position may also include responsibility for managing associates. Managers at this level are expected to create an inclusive team, use process knowledge and data to support continuous improvement, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, recruit and support talent growth, and deliver business outcomes through effective team management and routines. This is a first-shift position scheduled for 40 hours per week. The job requires weekend and/or extended-hours availability and travel to any financial center within the defined market. The role is based at 1319 Beacon St, Coolidge Corner, Brookline, Massachusetts, and is benefits eligible. The annual salary range is $72,000 to $92,000, with offers based on experience, education, and skill set; the position is not incentive eligible.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside one's reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Interpersonal skills to engage others in dialogue, build and deepen relationships, and provide personalized service.
Organizational skills to manage multiple responsibilities, prioritize, delegate, and deliver results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High School Diploma, GED, Secondary School, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluent verbal and written bilingual skills.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.