Market Financial Center Manager - Philadelphia Market

Bank of America•Philadelphia, PA

2d•Onsite

About The Position

The Market Financial Center Manager supports a cluster of financial centers in the designated market, serving as a backup financial center leader when the assigned manager is absent and as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. The manager drives operational excellence and ensures financial centers operate effectively and cohesively. This position may also include associate-management responsibilities. Managers at this level are expected to champion opportunity and inclusion; use process knowledge and data-driven decisions to support continuous improvement; communicate clearly and connect team contributions to business results; identify, escalate, and resolve risks; coach and develop team members; manage expenses; recruit, onboard, and develop talent; and deliver business outcomes through effective team management, structure, and routines.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside of reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, presentation, and active-listening skills.
Proficiency with computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluency in both spoken and written communication in another language.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
When applicable, manage associates by fostering an inclusive team, applying process and data discipline, communicating business priorities, managing risk and expenses, coaching and developing people, supporting talent mobility, and delivering business outcomes.