Market Financial Center Manager - Coastal Carolinas Market

Bank of America•Wilmington, NC

6d•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a resource at the market level. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. The manager drives operational excellence to ensure each financial center runs effectively and cohesively. The position operates as a backup financial center leader, manages client traffic and retention, oversees business results through management routines and coaching, creates a world-class client experience, and manages initiatives prescribed by market leaders. The role may also manage associates and includes responsibilities for inclusion, process and data management, communication, risk management, coaching, expense management, talent development, and delivering business outcomes. The role requires working weekends and/or extended hours and traveling to any financial center within the defined market. It is a first-shift position with a 40-hour workweek. Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside one's reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
Communication skills, including verbal, non-verbal, written, and presentation skills, and active listening.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluent verbal and written bilingual skills.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and encourage process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.