Market Director

Wonder•Brookline, MA

2d•$137,000 - $164,500

About The Position

The Market Director leads operational excellence across a multi-unit restaurant region spanning multiple cities and locations. The role drives consistent guest satisfaction, operational standards, and profitability across the market while working closely with restaurant leadership teams on day-to-day operations, strategic planning, and talent development. As part of the Operations Leadership Team, the Market Director ensures company initiatives are executed at the market level and fosters a culture of high performance, accountability, and growth. This is a multi-location role requiring travel.

Requirements

At least 7 years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment, managing 8 or more stores.
Proven ability to develop, coach, and retain high-performing teams.
Strong financial acumen, including experience managing market-level P&L and driving profitability.
Excellent communication, organization, and decision-making skills, particularly under pressure.
Ability to travel frequently across the market to maintain operational oversight and lead by example.
Must be at least 18 years of age and legally authorized to work in the United States.
Must be able to lift 50 pounds and stand for a full shift while working.
Must have open availability, including nights and weekends.
Must have transportation and the ability to travel between sites within the assigned region.
Food Manager Certificate as required by state, county, or local health departments.

Nice To Haves

Bachelor’s degree or equivalent work experience is preferred.
Passion for developing talent, driving operational excellence, and exceeding guest expectations.

Responsibilities

Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values.
Lead and develop Senior Operations Leaders to align with company goals and market growth strategies.
Ensure effective restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement.
Monitor financial performance through P&L management and reporting tools to support profitability and cost control.
Oversee hiring, training, and development of leadership talent, supporting high-performing teams and succession planning.
Collaborate with cross-functional teams to evaluate and approve market growth opportunities.
Lead new restaurant openings, including recruitment, training, and operational setup.
Ensure compliance with food safety, labor laws, and other regulations across the market.
Identify operational improvement opportunities, diagnose challenges, and implement solutions.
Build relationships with internal and external stakeholders to support communication and coordination.
Lead performance reviews, competency discussions, and corrective actions.