Market Director

Wonder•Cambridge, MA

2d•$137,000 - $164,500

About The Position

The Market Director leads operational excellence across a multi-unit restaurant region spanning multiple cities and locations. The role is responsible for consistent guest satisfaction, operational standards, and profitability throughout the market, working with restaurant leadership teams on daily operations, strategic planning, and talent development. As part of the Operations Leadership Team, the Market Director executes company initiatives at the market level and fosters high performance, accountability, and growth. The position is multi-location and requires travel.

Requirements

At least 7 years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment, managing 8 or more stores.
Demonstrated ability to develop, coach, and retain high-performing teams.
Strong financial acumen, including market-level P&L management and profitability improvement.
Excellent communication, organization, and decision-making skills, particularly under pressure.
Ability to travel frequently across the market.
Must be at least 18 years old and legally authorized to work in the United States.
Must be able to lift 50 pounds.
Must be able to stand for a full shift while working.
Must have open availability, including nights and weekends.
Must have transportation and the ability to travel between sites in the assigned region.
Food Manager Certificate as required by state, county, or local health departments.

Nice To Haves

Bachelor’s degree or equivalent work experience is preferred.
Passion for developing talent, driving operational excellence, and exceeding guest expectations.

Responsibilities

Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values.
Lead and develop Senior Operations Leaders to align with company goals and market growth strategies.
Ensure effective restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement.
Monitor financial performance through P&L management and reporting tools to support profitability and cost control.
Oversee hiring, training, and development of leadership talent, including succession planning.
Collaborate with cross-functional teams to evaluate and approve market growth opportunities.
Lead new restaurant openings, including recruitment, training, and operational setup.
Ensure compliance with food safety requirements, labor laws, and other regulations across the market.
Identify operational improvement opportunities, diagnose challenges, and implement solutions.
Build relationships with internal and external stakeholders to support effective communication and coordination.
Lead performance reviews, competency discussions, and corrective actions.