Market Cashier (Harrah's Philadelphia)

Caesars Entertainment•Chester, PA

About The Position

The Market Cashier provides friendly, fast, and attentive service to guests and coworkers, consistently demonstrating the company’s Spotlight on Success behaviors. The role maintains a positive attitude, creates an atmosphere of luck, celebrates customer wins, promotes Total Rewards programs and card membership, anticipates guest needs, checks for satisfaction, and uses the Service Recovery process to resolve problems. The cashier greets guests warmly and thanks them as they leave. The position sets up the work area at the start of each shift, completes opening and closing checklists, and provides a daily shift report to a supervisor. Duties include processing guest orders, bagging orders, wrapping sandwiches, preparing beverages, operating a cash register, handling cash correctly, and giving correct change. The cashier also assists with cash-handling procedures, uses payment mechanisms such as Quick Comps and credit card processing, and keeps the work area clean and sanitary in accordance with health department codes. The work is performed in a cigarette-smoke environment.

Requirements

High school diploma or equivalent.
Able to stand or sit for prolonged periods.
Neat appearance and pleasant personality.
Able to lift 25 pounds, stoop, and bend.
Able to understand and speak with coworkers and guests.
Basic computer skills.
Able to read and comprehend simple instructions, short correspondence, and memos.
Able to write simple correspondence.
Able to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Knowledge of kitchen sanitation and kitchen operations; familiarity with all phases and operations of the kitchen.
Able to respond calmly and make rational decisions when handling guest and employee conflicts.
Able to work in a smoke-filled environment.

Nice To Haves

Microsoft Office experience is preferred.

Responsibilities

Demonstrate positive, enthusiastic customer service to internal and external customers and encourage staff to consistently display Spotlight on Success behaviors.
Greet guests warmly, anticipate their needs, provide fast service, check satisfaction, resolve problems through the Service Recovery process, promote Total Rewards programs and card membership, and thank guests as they leave.
Set up the work area at the beginning of each shift and complete opening and closing checklists.
Provide the supervisor with a daily report for the shift.
Process guest orders, bag orders, wrap sandwiches, and prepare beverages.
Operate a cash register, ring up the correct amount, and give guests the correct change.
Assist cashiers with proper cash-handling procedures.
Operate other payment mechanisms, including Quick Comps and credit card processing.
Keep the work area clean and sanitary in accordance with city and state health department codes.
Assist with training coworkers and new hires.