Casino Cage Cashier (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

About The Position

The Casino Cage Cashier provides fast, accurate, and friendly service to guests while handling cash, gaming chips, tickets, checks, credit card advances, point-of-sale debits, coupons, jackpots, and departmental banks. The role requires maintaining an assigned cashier window, accurately completing paperwork, keeping the work area clean and stocked, and following all applicable regulatory, department, and company policies. Cashiers collaborate with other departments and are expected to maintain professional composure in a fast-paced, stressful environment and present a well-groomed, professional appearance. The stated compensation is $16.00 per hour plus tips. This is a full-time position on the swing shift, with a start time between 2 p.m. and 6 p.m.; schedules may vary with business needs, so flexibility is essential.

Requirements

Must be at least 21 years old.
High school diploma or equivalent required.
Excellent customer service skills.
Basic mathematics skills.
Strong attention to detail.
Ability to work any shift, including nights, holidays, and weekends.
Must present a well-groomed appearance.
Ability to work in a fast-paced, stressful environment.
Ability to lift up to 50 pounds and frequently lift at least 10 pounds.
Ability to stand for 90% of the position, walk for 10%, and sit for 0%.
Frequent pushing and very frequent bending, twisting, kneeling, climbing, stooping, and overhead reaching.
Manual dexterity to handle and count currency, cash, coins, and chips and to operate a computer and calculator.
Ability to distinguish gaming chip colors and valid money from counterfeit currency.
Ability to respond to touch, speech, aural, and visual cues; acknowledge, greet, and converse in English with guests and respond to visual and oral signals.
Ability to work in areas with secondary smoke, high noise levels, bright lights, and dust.

Nice To Haves

Prior cash-handling experience, preferably handling high volumes of cash.

Responsibilities

Consistently demonstrate the Spotlight Behaviors and provide fast, flawless customer service.
Maintain professional composure in stressful situations and accurately prepare multiple types of paperwork.
Keep the work area clean and stocked with supplies.
Work with other departments to achieve property and department goals.
Redeem chips, fast cash tickets, and coupons; provide change and break down bills.
Process checks, credit card advances, point-of-sale debits, jackpots, chip fills, and credits.
Answer guest questions completely.
Prepare, issue, and collect departmental banks.
Open, maintain, and close an assigned cashier window throughout a shift.
Follow state, regulatory, department, and company policies and procedures; monitor and report MTL/MIL/CTRC-N activity to supervisors.
Act as a role model and represent Harrah’s positively, encouraging others to do the same.