Marine Team Lead

Bass Pro Shops•Oklahoma City, OK

About The Position

Under the supervision of the Group Sales or Department Manager, the Marine Team Lead gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals, and promotes a pleasant, productive shopping experience for customers. The position supports staffing, interviewing, training, scheduling, coaching, performance input, and resolution of customer and associate concerns. It also helps maintain product expertise, merchandising and pricing standards, inventory accuracy, advertised displays, and special events. The Team Lead assists customers with purchase decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the physical requirements of the role, including standing or walking throughout the shift and moving objects up to 20 pounds constantly; may occasionally move or lift objects up to 100 pounds or more with team lifting as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, scheduling, coaching, and motivating associates.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and work toward customer-service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.