Marine Customer Account Manager

GE Aerospace•Evendale, OH

7d•Onsite

About The Position

GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We are committed to advancing aviation technology with a relentless focus on safety, quality, and customer outcomes. Our teams partner closely with customers to deliver responsive service, reliable fulfillment, and sustained operational readiness. This role is part of GE Aerospace’s Marine Engines & Services business, supporting the Marine Spares P&L and enabling readiness for marine customers worldwide. Our customers include the U.S. Navy, international navies, and MRO partners who depend on accurate quoting, reliable order management, and on-time shipment of spare parts to support ongoing operations. The role is based on-site in Evendale, Ohio and works closely with marine product line teams, fulfillment operations, and contractor resources supporting customer account management, pricing, and spare parts catalog development. The Marine Customer Account Manager is accountable for helping deliver Marine Spares business performance and customer readiness outcomes by ensuring spare parts are quoted, ordered, and shipped without delay. The role supports global customers and partners, coordinating day-to-day execution across internal stakeholders and contractor teams to maintain strong service levels and operational performance. This position also supports business growth by improving forecasting, provisioning, and order execution processes to enable sustainment planning for new and expanding fleets—while aligning actions to key business KPIs.

Requirements

Advanced experience in Services and Customer Order and Fulfillment with knowledge comparable to a bachelor’s degree (or high school diploma with relevant experience).
Bachelor’s degree from an accredited university or college.
Must be a U.S. Person (U.S. lawful permanent resident, U.S. Citizen, or have been granted asylee or refugee status).

Responsibilities

Facilitate and develop the combined capital parts forecast across product line teams, ensuring the forecast supports sales plans, outage forecasts, and inventory plans.
Partner with the Marine product line to strengthen shop visit forecasting and improve ESN tracking processes to support accurate planning and execution.
Serve as the focal to ensure non-catalog parts are priced upon customer request and coordinate customer setup needs as required.
Lead spare parts provisioning conferences with external customers to align requirements, timing, and execution plans.
Manage end-to-end order intake and processing, input orders into internal systems, and connect execution to customer portals and systems to ensure timely fulfillment.
Ensure operational alignment to relevant business KPIs (e.g., service level, on-time fulfillment, delinquency reduction) and drive day-to-day execution discipline.
Coordinate across product line, materials, and fulfillment stakeholders to resolve issues, remove barriers, and maintain customer responsiveness.
Identify and implement process improvements to reduce cycle time, improve compliance, and strengthen customer experience.