Marina Member Experience Specialist

Acme Marina Management LLC • Palm Beach Gardens, FL

2d

About The Position

The Marina Member Experience Specialist assists marina members with their immediate needs and tailors their experience. Duties include providing information about the facility, products, and services; assisting with reservations; and planning events. The specialist also supports daily marina tasks to help operations run smoothly and ensure guests experience a welcoming, clean, and safe environment.

The role provides customer service to guests and visitors, responds to members by phone, email, and in person, and supports event planning and clubhouse scheduling. It also includes routine administrative work, helping train staff in member service, maintaining effective working relationships, handling conflict tactfully, and ensuring compliance with safety, regulatory, and sanitation policies. The specialist assists the General Manager and other Marina Crew Members with guest and customer experience matters and performs other duties as assigned or required.

Requirements

• High school diploma or GED required.
• At least 5 years of customer service experience in a marina or hospitality environment required.
• Experience planning events.
• Ability to read members’ needs and wants and consistently deliver a memorable experience to members and their guests.
• Ability to work independently and as part of a team to achieve goals and targets.
• Proficiency in Microsoft Office.
• Enjoy working outdoors.
• Must be able to swim.
• CPR and First Aid certification.
• Reliable, with good time-management skills and the ability to organize and prioritize work.
• Strong communication and collaboration skills.
• Enjoy working with the public to provide exceptional customer service.
• Adaptability in a fast-paced environment.
• Ability to exercise good judgment when evaluating situations and making decisions.
• Ability to lift and move up to 20 pounds.
• Frequent walking, reaching, bending, turning, and stooping.
• Normal ranges of vision and hearing required.
• Comfort using dock equipment and materials, including gas pumps, boats, ropes, and anchors.

Responsibilities

• Assist the General Manager and other Marina Crew Members with matters related to the guest and customer experience.
• Provide the highest level of customer service to guests and visitors.
• Assist with staff training related to member service on a regular basis.
• Develop and maintain effective, friendly working relationships with staff, members, and guests; handle conflict effectively, courteously, and tactfully.
• Respond to member questions and needs by phone, email, and in person.
• Plan events, including marina-sponsored events on and off the property.
• Schedule events planned for the clubhouse.
• Ensure costs incurred are properly procured and billed as necessary.
• Perform routine administrative tasks.
• Ensure compliance with safety, regulatory, and sanitation policies.
• Perform other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED