Manufacturing Quality Improvement Analyst II
About The Position
The Field Quality Team (FQT) Lead role within the Product Reliability organization serves as a technical project manager for field quality topics. The role is to lead cross-functional teams to identify the most critical field issues, analyze trends, open and manage FRACAS investigations, and escalate technical concerns to the appropriate subject matter experts (SMEs). While SMEs retain technical ownership within their domains, FQT Leads provide the structure, accountability, project management, and coordination needed to drive issues from identification through sustainable resolution in a timely manner. FQT Leads facilitate collaboration across Engineering, Supplier Quality, Service, Warranty, Manufacturing, Compliance, and other key functions. They collect claim and product information, summarize data, lead internal structured problem-solving activities, drive action item execution, support training and deployment efforts, and maintain visibility through leadership forums to help prevent recurrence and improve customer satisfaction. The FQT Lead will work within a team of fellow FQT Leads and will focus on a specific portion of the vehicle. They will also own unique tertiary responsibilities, such as company and team reporting on quality, FRACAS tool and process ownership, Rate Planning, report out forums, etc. The Product Reliability organization identifies customer-facing quality issues and coordinates problem-solving initiatives to improve customer experience and DTNA bottom line. This position directly supports the GO2030 imperative of “Total Cost of Quality” by ensuring our customers receive the best quality trucks by improving warranty fault rates and costs on current vocational and on-highway products.
Requirements
- Bachelor’s degree with 2 years of related experience OR an associate’s degree with 3 years of related experience OR 6 years of related experience.
- Working knowledge of DTNA product design, system integration, testing, and overall truck operation ("truck knowledge").
- Knowledge of performance metrics, target setting, and reporting practices.
- Experience applying analytical techniques, statistics, and forecasting methods to evaluate data, identify trends, and support decision-making.
- Knowledge of structured problem-solving methodologies and the ability to apply them to quality and business challenges.
- Experience contributing to cross-functional projects and collaborating with multiple stakeholders to achieve business objectives using data and logical reasoning.
- Effective interpersonal and communication skills with the ability to work across teams and present findings to management.
- Working knowledge of DTNA warranty data structures, reporting tools, and performance trends.
- Continuous improvement mindset with the ability to support process improvements and develop analytical tools and solutions.
- Familiarity with DTNA's Products, Manufacturing Plants, and internal processes (engineering release, Purchasing, LCM, production operations, Compliance, Aftermarket, Service, telematics, etc.).
Responsibilities
- First point of contact for field quality emerging issues
- Monitor trends and identify emerging risks
- Coordinate and lead cross-functional investigations on product quality by analyzing warranty patterns relative to product configurations
- Use digital tools and facilitate forums between aforementioned DTNA teams to collect additional details that define warranty claim and truck populations.
- Develop statistical methods to analyze warranty claim rate, warranty cost, and product volume.
- Summarize the problem scope into a Failure Reporting and Corrective Action System (FRACAS), quantify failure modes and probable root causes, so it can be addressed by the appropriate team
- Coordinate cross-functional teams and drive accountability
- Facilitate structured problem-solving and corrective actions
- Escalate technical issues to the appropriate SMEs and lead topic reporting with support from SMEs
- Lead tertiary responsibilities and special assignments (will be allocated based on individual skillsets, capacity, and areas of expertise, including reporting, systems, and process-related work)
- Answer report requests on various quality topics and provide analytical/statistical analysis to management as needed.
- Support rollout, training, and continuous improvement activities
- Support Rate Planning as a key input to setting truck rates
- Support developing and maintaining process documentation, training, and knowledge-sharing platforms.
- Cover other areas of the team as needed.
Benefits
- 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 13+ calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance and volunteer paid time off
- short-term and long-term disability plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
