Manufacturing Manager - Training

GE HealthCare•Phoenix, AZ

About The Position

The Training Manager leads the site-wide training strategy to build workforce capability, accelerate onboarding, and support operational excellence. The role oversees training program design, delivery, evaluation, and continuous improvement across manufacturing functions. It serves as the site’s learning expert, applying adult learning principles, advancing digital and AI-enabled training solutions, managing the TMS/LMS, and ensuring regulatory compliance. The position partners closely with manufacturing, quality, engineering, EHS, and HR to cultivate a learning culture and develop a highly skilled workforce. The role develops and executes a multi-year training strategy, leads training staff and program development, oversees workforce capability mapping and the site-wide skills matrix, and supports workforce development planning. It builds role-based curricula and certification programs, governs training technology and digital learning standards, and leads a hands-on training center. It also supports compliance and training readiness for new equipment, process, and product introductions, and uses performance data to improve training outcomes, onboarding time, and first-time quality.

Requirements

7–10 years of experience in learning and development, training management, manufacturing leadership, or related roles.
5 or more years of experience designing and managing training programs in a manufacturing or industrial environment.
Deep knowledge of adult learning theory, instructional design models, and competency-based learning.
Demonstrated experience deploying and managing LMS/TMS platforms, including reporting, workflows, and compliance modules.
Experience creating in-person and digital curricula, including eLearning, video training, simulations, and microlearning.
Strong understanding of manufacturing operations, quality systems, and safety requirements.
Excellent communication, facilitation, and coaching skills, with the ability to partner with all levels of the organization.
Demonstrated ability to lead cross-functional teams and influence without authority.
Proficiency in Microsoft Office and comfort working on the production floor.
High comfort level with data analytics and training performance metrics, including building and interpreting dashboards to drive decisions.
Hands-on experience owning a skills matrix and workforce capability mapping across roles, lines, and shifts.
Proven ability to reduce onboarding and time-to-competency while improving first-time quality rates.
Experience developing, administering, and maintaining certification and recertification programs.
Demonstrated ability to build and sustain a culture of continuous learning and professional development.
Experience supporting change management for new equipment and process introductions, including training readiness and ramp plans.
Must be legally authorized to work in the United States; employment offer is conditioned on successful completion of a drug screen, as applicable.

Nice To Haves

Experience using Information Mapping, AI tools for content development, adaptive learning, and skills analysis.
Experience with AR/VR-based technical training or digital work-instruction platforms.
Background in Lean, Six Sigma, or continuous improvement methodologies.
Experience managing a training budget and vendor relationships.
Degree in Education, Organizational Development, Instructional Design, Industrial Engineering, or a related field.
Formal change management certification and/or strategic workforce planning experience.

Responsibilities

Develop and execute the site’s multi-year training strategy aligned with operational goals, quality standards, and workforce development needs.
Lead the design, implementation, and continuous improvement of training programs across production roles, including onboarding, upskilling, cross-training, and certification.
Manage and develop training staff, trainers, and subject matter experts to ensure high-quality and consistent instructional delivery.
Own workforce capability mapping and the site-wide skills matrix, maintaining visibility into current capabilities and future requirements by value stream, shift, and line.
Lead strategic workforce development planning with Operations and HR to support labor pipelines, cross-training coverage, and succession planning.
Build and sustain a culture of continuous learning and professional development, reinforcing coaching, feedback, and standardized work.
Set targets to reduce onboarding and time-to-competency while improving first-time quality and measurable productivity, quality, and safety outcomes.
Build curriculum frameworks using adult learning theory, competency-based training, and blended learning methods.
Conduct needs analyses, skills assessments, and job-task analyses to establish training priorities and create role-based learning paths.
Oversee development of standard work instructions, job aids, digital modules, learning labs, and hands-on practice stations.
Apply Information Mapping principles to improve training and technical content clarity, consistency, and usability.
Design, implement, and govern certification and recertification programs aligned with risk, complexity, and regulatory and quality requirements.
Oversee administration and optimization of the site LMS or TMS, including reporting, compliance tracking, and user experience.
Use AI tools for content creation, skills assessment, and adaptive learning; establish digital content standards for video training, microlearning, and AR/VR where applicable.
Build analytics dashboards and training performance metrics to inform decisions and continuous improvement.
Lead the design, operation, and continuous improvement of a hands-on training center with safe, realistic, and repeatable learning environments using scrap materials, simulations, and mock-ups.
Partner with subject matter experts to turn real work scenarios into structured digital and in-person learning modules.
Partner with Operations, Engineering, Quality, and EHS to align training with regulatory, quality, and safety requirements.
Ensure compliance with industry standards, internal audit readiness, and external regulatory expectations.
Lead change management and training readiness for new equipment, process, and product introductions, including NPI, transfer, and ECN activities; support SOP and work-instruction updates, pilot runs, and go-live stabilization plans.
Establish KPIs and dashboards to measure training effectiveness, time-to-competency, certification rates, and post-training performance.
Use data and feedback to improve curricula, delivery methods, trainers, and training technologies.
Establish standard work to reduce onboarding time while improving first-time quality, and maintain the skills matrix as a living system integrated with scheduling, staffing, and line readiness.