Manufacturing Customer Account Specialist

Fitesa Simpsonville Inc•Simpsonville, SC

3d•Onsite

About The Position

The Manufacturing Customer Account Specialist serves as the main point of contact for assigned customers and manages orders, shipment updates, pricing, invoicing, and issue resolution from start to finish. The role works closely with production planning, warehouse, shipping, and logistics teams to ensure orders are completed and delivered on time. It is based in person in Simpsonville, South Carolina, Monday through Friday, 8 a.m. to 5 p.m. Export and international freight experience is a major plus. The position manages 10–15 customer accounts, processes and reviews purchase orders, sales orders, and contracts, and communicates proactively about shipping schedules, backorders, delays, and delivery updates. It also supports international and export shipments, including freight coordination, export documentation, routing, INCOTerms, customs requirements, and shipment tracking. The role requires prolonged sitting and computer use, and may involve lifting or moving items weighing 15–50 pounds.

Requirements

At least 1 year of work experience in manufacturing customer service.
High school diploma or GED equivalency.
Strong verbal, written, and interpersonal communication skills.
Exceptional attention to detail and ability to thrive in a team environment.
Strong computer proficiency, including MS Office, email systems, and order systems such as D365 or SAP.

Nice To Haves

Bachelor’s degree in a business field.
Export and international freight experience.

Responsibilities

Manage 10–15 assigned customer accounts, build strong relationships, and serve as the primary point of contact.
Process customer purchase orders and sales orders, ensuring pricing, quantities, shipping details, and invoicing information are accurate.
Coordinate with production planning, warehouse, shipping, and logistics teams to ensure orders are completed and delivered on time.
Monitor daily shipping schedules, backorders, and delays, and proactively communicate order or delivery updates to customers.
Respond to customer questions, complaints, material issues, and special requests, primarily through email and Microsoft Teams.
Review orders and contracts for accuracy and resolve discrepancies involving pricing, materials, delivery requirements, or other order details.
Support international and export shipments, including freight coordination, export documentation, routing, INCOTerms, customs requirements, and shipment tracking.
Prioritize multiple customer needs and orders while working cross-functionally to resolve issues and provide a high level of customer service.