Customer Account Specialist
About The Position
USCS is seeking a Customer Account Specialist to support customer service and warehouse administration in its cold-chain facilities and logistics operations. Working closely with the CAS Lead or CAS Supervisor and local management, the specialist contributes to sales, customer satisfaction, cost control, productivity, accuracy, safety, and sanitation while helping maintain a positive work environment. The role supports continuous improvement and assists with planning, developing, and implementing office procedures and activities to meet customer and administrative needs and facility and company goals. This position provides customer service and administrative support to warehouse operations, including processing inbound and outbound activity, reports, orders, documentation, and communications. It also supports inventory control, product rotation and recalls, claims, record keeping, office employee training, information-system utilization, safety and sanitation compliance, and general administrative work. The specialist develops effective working relationships across the organization and communicates and coordinates to support individual and team performance. This is a full-time, non-exempt position. The stated hourly compensation range is $19.50 to $23.50. Overtime availability is essential due to demand. The position may involve extended standing and walking, occasional lifting, computer and equipment use, frequent communication, and work in a fast-paced environment.
Requirements
- High school diploma, GED, or equivalent.
- Excellent written and oral communication skills.
- Attention to detail.
- Effective communication, vision, and hearing for safety and productivity.
- Strong arithmetic and reading skills.
- Ability to follow verbal and written instructions and company policies.
- Ability to work independently, take initiative, and coordinate with others.
- Ability to thrive in a fast-paced environment, manage stress, and meet productivity guidelines.
- Ability to participate in frequent personal interaction and communication.
- Availability for overtime due to business demand.
- Ability to stand and walk for extended periods and use hands to handle objects, tools, or controls.
- Ability to use computers to access information and occasionally stand, walk, or lift as needed for everyday activities.
- Ability to operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
- Ability to operate a registered motor vehicle if it is part of daily tasks.
Nice To Haves
- One to three years of experience preferred.
- PC, leadership, and planning skills helpful.
- Experience with AS400, SAP, Word, Excel, and PowerPoint preferred.
- Experience with warehouse paperwork preferred.
Responsibilities
- Assist in meeting customer service requirements, building good customer relationships, and responding to requests professionally.
- Provide administrative support to warehouse operations, including timely and accurate processing of inbound and outbound activity, reports, orders, documentation, and written, verbal, and electronic communications.
- Work with warehouse operations to monitor assigned inventory control functions, including product rotation and recalls, customer and carrier claims, reporting, customer requests, and record keeping.
- Assist in training new office employees.
- Work with company information technology personnel to maximize utilization of office operating systems and recommend improvements.
- Help ensure office sanitation, safety, and security activities comply with USCS, OSHA, government requirements, and industry standards.
- Work with the Department Supervisor on administrative requirements, including reporting, sales proposals, accounts payable and receivable, and general office functions.
- Develop working relationships across the USCS team and communicate and coordinate to maximize individual and team performance.
- Maintain professional appearance and communications and participate in staff or customer meetings as required.
- Take initiative to prevent, identify, and report product, process, and quality-system non-conformities; propose solutions through appropriate channels and ensure their effective implementation.
- Follow posted security procedures and participate in safety and educational training programs.
Benefits
- 401(k) after one year.
- Educational assistance after one year.
- Blue Cross Blue Shield coverage available after 30 days of service, if elected.
- Company life insurance.
- A variety of additional benefits and perks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
