Customer Account Specialist

MCNAUGHTON MCKAY GROUP•Cartersville, GA

6d•Onsite

About The Position

The Customer Account Specialist is the primary internal contact for external customers and internal customers, including outside sales staff. The role ensures that suitable products are selected, ordered, and delivered according to customer business needs. It manages customer orders and communications, supports pricing and delivery decisions, resolves customer non-conformances, coordinates with suppliers and internal teams, and provides product and technical support. The specialist also supports regional quality initiatives and follows all safety policies and procedures.

Requirements

High school diploma required.
A bachelor’s degree or a pattern of continuing education is preferred; additional experience may be considered in lieu of a bachelor’s degree or pattern of pursuing a degree.
Effective written and verbal communication skills.
Ability to organize, prioritize, and complete tasks on one's own initiative with minimal supervision.

Nice To Haves

High degree of knowledge of electrical distribution operations and/or similar product knowledge.
Two or more years of experience in operations, counter sales, or the electrical distribution industry.
Basic computer skills with MS Office products.
Thorough knowledge of the business system.

Responsibilities

Manage customer orders, changes, and cancellations received by phone, fax, or other electronic communication.
Determine, negotiate, or communicate pricing, including margins, discounts, and shipping charges, as well as delivery terms, shipping instructions or restrictions, anticipated delays, and other requested information.
Receive, analyze, and process customer non-conformances and initiate immediate containment actions to satisfy the customer.
Use discretion and judgment when negotiating prices to maximize profit margins while meeting customer requirements.
Research current vendors or other sources for non-stock products and negotiate pricing and delivery directly with suppliers.
Coordinate order placement with the purchasing team.
Oversee large-scale customer projects and orders, ensuring product availability and timely delivery according to project timelines and goals.
Respond to customer requests for product information, pricing, delivery, expediting, and tracking missing or delayed shipments.
Analyze system-generated reports to proactively track or expedite open orders and quotes.
Provide customers with product and technical support.
Serve as the main point of contact between customers and internal departments to ensure customer satisfaction.
Identify opportunities to add on or up-sell products that may benefit customers and suggest alternatives when requested products are unavailable.
Work with operations, finance, materials management, and outside sales to support timely billing, adequate inventory, and accurate delivery.
Attend internal and external training on industry products and vendor systems.
Support regional quality initiatives.
Follow safety policies and procedures and complete provided training.